OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
230 ratings and 127 comments received in the last 90 days.
04 June 2025
I was informed through out the whole journey and this made me feel very comfortable and valued as a customer.
04 June 2025
We were very satisfied with our experience. Marek and the other staff were always polite, welcoming, and went out of their way to assist us during each of our visits to the showroom. Their helpful attitude made the entire process smooth and enjoyable
01 June 2025
Max Duffield from Marshall Bournemouth was great from start to finish.
21 May 2025
Ally made my BMW 2 Series Gran Coupé 220 purchase seamless. When a minor issue arose, Ally called me multiple times to resolve it, keeping me informed every step of the way.
19 May 2025
Great customer service
03 May 2025
Every single member of staff I met at Marshall's Bournemouth treated me as a VIP customer and were extremely knowledgeable in answering every query I had.
01 May 2025
Salesman very knowledgeable about the car and p[roduced good deal. Even though delivery was delayed by a stop notice, he kept me in touch.
29 April 2025
Eve was engaging and informative.
29 April 2025
Ally is brilliant
14 June 2025
Really nice service. People are professional and polite
14 June 2025
See above
13 June 2025
Only issue is that I took one of the keys for the car that has lost signal to the car. I informed them I'd changed the battery numerous times so that wasn't the issue. Unfortunately all they did was change the battery so I am back to square one !
11 June 2025
Great service. !!! Very helpful. !!!
10 June 2025
All good.
10 June 2025
See above
09 June 2025
Due to the price to look at the problem
08 June 2025
I was kept up to date at every stage whilst my car was there
08 June 2025
Scheduled work completed and further work necessary in the near future clearly listed snd priced.
08 June 2025
Invoice stated there would be a complementary service video however I didn't receive the video.
15 June 2025
Ally did everything he could