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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
285 ratings and 156 comments received in the last 90 days.
01 May 2025
Salesman very knowledgeable about the car and p[roduced good deal. Even though delivery was delayed by a stop notice, he kept me in touch.
29 April 2025
Ally is brilliant
29 April 2025
Eve was engaging and informative.
19 April 2025
Clean Knowledgable
13 April 2025
Eve was super attentive and made us feel comfortable with the journey to purchasing a new car. Eve kept us informed throughout and managed all requests professionally and with enthusiasm; it is clear that she loves her job.
12 April 2025
All done with minimum fuss but very professional.
07 April 2025
Brett was very good
06 April 2025
Very engaged and friendly people
02 April 2025
The salesman I dealt with at your Bournemouth showroom, Merek, was very informative and kept me posted throughout. Excellent service from him
02 April 2025
We were very happy with our sales consultant Ally Hood who was excellent. However we felt disappointed when trying to contact him during the period leading up to the hand over. We felt that Marshall's did not have enough staff to answer question.
01 April 2025
The BMW centre in Bournemouth provided great service, Max who I dealt with in particular is a credit to the Centre and the Brand.
01 April 2025
Jess was very helpful throughout the whole process
31 March 2025
The professional approach to the customer !! (Me) Chris and Marek were really helpful and attention to detail was fantastic! Marek kept me informed every step of the purchase
30 March 2025
Great support and deal to get the car purchased
28 March 2025
Very smooth process and likely had a car in stock
27 March 2025
Explained everything really well and offered additional support if required.
26 March 2025
I was more than satisfied
25 March 2025
EVRYTHING DEALT WITH FAST AND EFFICIENTLY
25 March 2025
Marek was very helpful and knowledgeable regarding choosing specification of car and setting up new car functions on delivery
24 March 2025
Slight issues with signing multiple documents on line, initially not made very clear
21 March 2025
Max was not pushy and just offered the right information to help me make my decision to buy and what to buy. The correct modern way to do business..
09 March 2025
Ally Hood sales executive very helpful making my decision to go for a 2 series after a new X1 m sport was unaffordable. Very patient helping me through the paperless documentation. Thanks again. Answered all my questions on handover.
09 March 2025
Easy & pleasant transaction
09 March 2025
The only thing I was unhappy about was not being provided with the usual BMW key ring on one of my fobs I had the garages own key fob on both key fobs. I have never had this before we have always had the normal bmw fob plus retailers one.
06 March 2025
Excellent from start to finish. There's nothing to find fault with and it's nice to give praise where it's due.
25 February 2025
Attention to detail is excellent
25 February 2025
Chris was great, probably the best sales person I have dealt with in years, I have dealt with a few !!
18 May 2025
Really good efficient customer service, would highly recommend them to anyone. Tracy was very helpful when I had to take my bmw in for a recall.
18 May 2025
Reiss , my point of contact at Marshall's BMW was excellent in every way !
18 May 2025
You're simply the best, thanks. Quick, professional and very nice team.
18 May 2025
Service carried out promptly and to time. Car was returned in good condition.
18 May 2025
Fixed the problem that needed fixing.
17 May 2025
Staff all ensure that they are helpful & polite and kind to clients
16 May 2025
I assume the car was repaired correctly but it did say it was cleaned - it wasn't
16 May 2025
Everything went as expected, re question (1).
15 May 2025
Your representative Kimberly was very very helpful and professional And ran me through the main controls of the new car which I was unfamiliar with thank you Kimberly
13 May 2025
Good communication before during and after service.
13 May 2025
Fitted me in at short notice
12 May 2025
The car had very large patches of bird poo on the bonnett and roof when I collected it. This was very disappointing as I then had to take it to a car wash, which could have been done for me.
12 May 2025
Expensive to replace the wheel would have thought a potential repair could have been offered as an option
11 May 2025
Service and Mot all carried out well. Car was very dirty when I delivered it but was returned neat and clean
11 May 2025
Service seemed fine. Not aware if the recall was done as I had no feedback, then again I forgot to ask.
10 May 2025
Satisfied the outstanding issue
10 May 2025
Detailed explanation given about anything going on with car
09 May 2025
Clear and easy process
08 May 2025
As above
06 May 2025
When I arrived I was told I hadn't booked in for a Service, when I did. Charged for a Vehicle check which was out of date and inaccurate. Every visit I'm treated less and less, going forward I'll drive 40 miles to my next nearest BMW service centre
04 May 2025
a very thorough in depth of work carried out
03 May 2025
Same as above
03 May 2025
I would like better communication keeping me informed of progress
03 May 2025
Easy to communicate with people who are employed at Marshall Bournemouth.
02 May 2025
Happy with BMW service
02 May 2025
No issues all done on time car very clean on return all good
30 April 2025
Whole process was smooth and quick
30 April 2025
Cannot fault the service level from Reiss White and colleagues. Danny, the manager, is always interactive and has a positive mindset with customers.
30 April 2025
As above
28 April 2025
Service dept very helpful.
28 April 2025
Work carried out as result of recall at no cost
27 April 2025
Tracey was very professional
24 April 2025
Very
23 April 2025
Service adviser friendly and knowledgeable. Whole process was simple and easy.
23 April 2025
A very friendly and efficient team. I felt really looked after
20 April 2025
Great service
19 April 2025
Prompt efficient service
19 April 2025
It was for recall work but they still gave the car a look over and wash outside
18 April 2025
Extremely satisfied, Kimberley Old was very professional, helped me with all my queries. She is a very good asset to your team.
16 April 2025
They went out of their way to help me get home after dropping my car in for its MOT and it was much appreciated. The report was very informative and I felt confident that a thorough job had been done.
15 April 2025
Same reasons as above although when I picked my car up it had also been washed which was lovely!
15 April 2025
I was told to allow 90 mins for MOT. Based on this I opted to wait. On arrival a service bay was out of order and I was told it might take longer. I arrived at 10:30am and didn't leave until 1:30pm. If I had known I would have rescheduled.
14 April 2025
Always do a good job, and would not consider going elsewhere
14 April 2025
Friendly service team. Matt talked through what was being done when I arrived and explained it all when finished. Work finished within the sit and wait slot we were given. Shame about the poor coffee. Would expect better like other premium brands
12 April 2025
Good service around.
11 April 2025
From arrival to departure everyone was polite and courteous, the process ran like a well oiled machine yet I still felt like I'd had a personal service. Nothing was too much trouble.
10 April 2025
Phone service was great was promised a free check for my navigation system error and bluetooth error and was told after they didnt check it
09 April 2025
Best BMW I've been to so far
09 April 2025
Original experience from Marshall 5 years ago would have been a 1 star. I'm pleased to say things have changed massively for the better since then, and now rating them 5 stars, they have a more caring attitude. Special mention to efforts by Tracey
08 April 2025
Completely satisfied this time
08 April 2025
my vehicle was in for a recall. They were very fast in doing this product.
08 April 2025
I thought everything was handled really well, and the staff were very polite and helpful.
08 April 2025
The effortless experience once in the hands of the team, brilliant.
07 April 2025
Only in for a recall but ready well before the expected time.
07 April 2025
Having taken the car in as an urgent case they analysed the issue over the next couple of days and diagnosed the problem. They kept me informed as the the issues found and the cost of repair.
05 April 2025
Would have been five stars but my MOT failed on a bulb fog light instead of replacing it. My car failed the MOT then I asked them to replace the bulb and have to have it redone was waiting three hours in total for my car.
05 April 2025
Generally all was good
04 April 2025
I am very satisfied with the service I received, helpful polite staff, excellent time keeping, gave my car a clean inside & out, I am very happy
04 April 2025
Main dealers are quite expensive comparatively but worth the extra if you have a new car. My only gripe was being charged extra for a key fob battery when I'd not long replaced it. I didn't add it to my purchase when I booked the service.
03 April 2025
I already replied re the mechanical sevice work, Health Check feedback video and courtesy car wash.
03 April 2025
BMW used to collect cars for service, this was an excellent service, but now i have to take time from work to drop car off and collect again
02 April 2025
Very quick check in and out. Car serviced in the time I requested and was cleaned also.
02 April 2025
Everything listed had been sorted while I waited.
01 April 2025
The service team were very friendly and efficient
30 March 2025
very friendly also get the job done .
29 March 2025
The service manager spoke to me to understand the issue and then we had follow on discussions once they had finished their diagnosis. Good communication and transparency.
29 March 2025
All work done on time
28 March 2025
Prompt flexible and cheerful
27 March 2025
Much friendlier and informative staff.
26 March 2025
In the beginning was updated but had to chase up towards the end of the week. Should have been a days work but ended up being over a week due to problems with part. Courtesy car was provided
25 March 2025
I was given thorough information on the work required and the associated costs, and I was kept up to date through the work.
25 March 2025
Cost
23 March 2025
Everything was fine
23 March 2025
Good all round and helpful friendly staff
23 March 2025
My recall was booked in and sorted very quickly
23 March 2025
They wanted me to believe from a quick pass of a camera on a video that apparently there a minuscule fault in one of the tyres which warrants a complete change. It's illegal they said
22 March 2025
I had an issue with both my headlights and condensation. I booked it in for an inspection and testing 5 weeks in advance. On the day only one headlight was in stock so I had to return to have them replaced. Why did no one check before the inspection?
21 March 2025
Again issues encountered with the vehicle were disappointing however Max always ensured that the various issues were resolved even when they were outside of his control.
20 March 2025
I was dealt with by Reiss White who was very helpful and friendly and managed the process of booking me in and keeping with updated with developments very well. He was very professional and friendly in providing customer service
20 March 2025
The lady that I dealt with Kimberley old, was a great help and very friendly, but I was not happy with one of the recalls my vehicle came in for
19 March 2025
Kept up to date every step of the way with a video which was really informative.
19 March 2025
From start to finish the service was 5 stars.
18 March 2025
So. My microphone is still rubbish. My phone is so quiet and I still sound distant.
18 March 2025
Car was booked in quickly, work done on time and was handed back clean and tidy with all worked completed within the time allocated.
17 March 2025
After spending£600 not having the car cleaned was disappointing. Yet everyone else got theirs cleaned.
16 March 2025
No report on condensation in rear lens and car was in washed when returned.
15 March 2025
High professionals standard
15 March 2025
All good
15 March 2025
All good
14 March 2025
They made some mistakes but they worked hard to put things right. Service Manager Trcey went above and beyond to help us overcome.
14 March 2025
See above
11 March 2025
It found items to be resolved apart from service
11 March 2025
My car was taken to BMW Marshall due to a safety recall to check the driver's airbag. This was carried out quickly, together with a complimentary vehicle safety check and report which highlighted a couple of issues with my car that I wasn't aware of.
11 March 2025
Good service
10 March 2025
Still needs work doing, and I'm still waiting to find out when.
09 March 2025
Very helpful staff
09 March 2025
Everything about the service/ staff is good but I hate the location and the difficulty getting to and from the location.
09 March 2025
Efficient service. Work done for price agreed.
08 March 2025
Everyone was thoughtful, cheerful and helpful. It was a great experience overall.
08 March 2025
Clean courteous and professional.
08 March 2025
The technition was very good and delt with the issue in no time atall
07 March 2025
Following Hip Operation they arranged collect and delivery from and to my home - best service which was appreciated for many years.
07 March 2025
Sorted out problem with car
07 March 2025
Very good customer service by Matt
06 March 2025
We had a problem locating the wheel nut, we had never used it and it was expected to be in the boot of the car. The staff searched as well still not finding the wheel nut and tow bar. Eventually we found it in the door pocket of the passenger side.
06 March 2025
Think recall could have been dealt differently.
06 March 2025
I was booked in painlessly and the waiting MOT and service appointment went smoothly, albeit it quite a bit longer than indicated at the point of booking.
04 March 2025
Work was carried out in a professional and timely manor at the price that had been promised from a previous visit, very helpful staff (Kimberly Old)can't ask for more.
04 March 2025
Can't get through to anyone, phone never answers. Never got a call to sell me the extras needed which was tyres. Forget to plug in a sensor so I have to go back. First time using bmw and probably the last.
03 March 2025
Very polite and efficient and offered me a lift home.
03 March 2025
Car was ready when I was told it would be
02 March 2025
Good communication
02 March 2025
Same as above.
01 March 2025
Great video update, comfortable working office area with good coffee
01 March 2025
The service was carried out efficiently
28 February 2025
Genuine parts and engineers trained by BMW
27 February 2025
All done and actually had the parts available to do work immediately.
27 February 2025
nice coffee.
27 February 2025
Good in every way
26 February 2025
Good service
26 February 2025
we had a recall letter about faulty airbag
26 February 2025
Above and beyond satisfied
26 February 2025
As stated above.
25 February 2025
As already stated on Q1
25 February 2025
Please see above
25 February 2025
As above
24 February 2025
Everything went as expected
24 February 2025
Same answer - 5 star
03 May 2025
Every single member of staff I met at Marshall's Bournemouth treated me as a VIP customer and were extremely knowledgeable in answering every query I had.