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ABOUT CENTRE

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WHAT A DIFFERENCE A DAY MAKES.

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BMW 4 SERIES 0% APR OFFER.

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OUR LATEST EXCLUSIVE NEW CAR OFFERS.

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BMW ON THE MOTABILITY SCHEME.

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BMW FLOATING HUB CAPS

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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The Marshall BMW Approved Used Car Event. 15-28 October.

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BMW 3 Series Saloon 0% APR Offer.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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THE MARSHALL BMW 48 HOUR SALES EVENT.

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Find the car you love

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BMW 1 Series 1.9% APR Representative Offer.

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Introducing the new BMW X4

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BMW X3 3.9% APR Representative Offer.

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BMW i3 0% APR Offer

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BMWs Available For Immediate Delivery.

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The BMW 5 Series 0% APR Offer

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The BMW 5 Series 0% APR Offer

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BMW Help: Recalls

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BMW X5 and X6 0% APR Offer.

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Immediate Delivery Event. 13-15 April 2018.

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BMW celebrates 10,000 BMW i3 sales in the UK.

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Easter Opening Hours

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BMW X2 3.9% APR and Deposit Contribution Offer

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BMW X Models with 0% APR Finance.

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The Marshall BMW Sales Event. 2-4 March 2018.

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The New BMW X2

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Good news. We've lowered our brake servicing prices.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW 5 Series Touring

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The Marshall BMW i Electric week Continued after dark.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was only a changeover of summer to winter wheel/tyre combination - what could possibly go wrong?

Service

Just hope everything you said had been has in fact been done correctly.Also car comes back washed but is never cleaned as much inside or windows as it used to be. Thischange has been made since takeover - a pity

Service

Excellent people but a slightly longer delay in getting my car back to me than anticipated, had to be kept overnight (hence 4 rather than 5 stars).

Service

Excellent Reception staff, job done in time and at quoted cost plus a free car wash.

Service

When a replacement spare part is received and fittedI will be completely satisfied

Service

Despite having a number of challenges with my new car since purchase, my service adviser, Paul Davis, has been exceptional and very accommodating and helped get all problems resolved.

Service

They have always been very helpful and persevered trying to cure the steering column rattle even though they did not supply the car.They have always provided me with a good loan car and kept me well informed.Car always returned very clean.

Service

Very good as I can wait for the car to be serviced.

Service

Availability within days and kept fully informed. No surprises when invoice receivrd

Service

Very helpful and professional staff.

Service

Generally good service all round. It was difficult to get a return phone call on a busy day which stretched over a couple of days.

Service

My car was originally booked in for 2 - 3 days so that investigative work could be carried out regarding a very vague problem that had not been flagged by warning lights/messages. However, it was identified and corrected within a few hours.

Service

Always a great job and customer service is excellent

Service

See above.

Service

The service went well (on a Friday). However, when I got into the car on Saturday morning I was greeted with an alarm for low coolant level. I had to add over a litre of fluid - not expected for a new car.

Service

No respond for calls to get update on service status/progress/collection time.

Service

On this visit, after BMW Assist became involved, the vehicle was inspected for faults and quickly returned. Staff were helpful enough.

Service

After car had been returned to car park for 30 mins went to service desk and seen by service advisor but totally ignored until another sa stepped in. Although on phone felt could have at least acknowledged I was there.

Service

Staff were polite and helpful even though they were extremely busy.

Service

Once the car was booked in, it was very straight forward. The site could do with more parking. However the service advisor was fantastic, picking my car felt very rushed.

Service

As above, the lady that dealt with me was very professional as always, it was the cleaning team supervisor that totally disregarded our request.

Service

Good attention to customer satisfaction

Service

Spot on as always

Service

Everything was explained with what was going to be done.

Service

They make clear what the cost will beComfortable waiting area

Service

Staff were very pleasant and willing to help even organise free pick up from my work to collect my car

Service

The rear seat heater button had been dislodged from its housing, which I asked to be corrected. Some time after the service, Because I do not sit in the back seats, I noticed that the heater button was still dislodged and as such unusable.

Service

My issue was repaired completely and picked up the car cleaner than when I dropped it off. Fantastic.

Service

The process was a joy throughout

Service

They have a habit of not calling back when agreed. I had to chase regarding a couple of faults and I am still awaiting a call regarding a bodywork issue that was initially reported ages ago!

Service

The booking was easy, reception slick, customer service rep understood the issue, the service technician gave great advice resulting in a targeted job replacing a part, reducing time and cost - all as a result of the staff listening to the customer

Service

Original warning of "engine sump oil to high" and remedy was not explained fully to my satisfaction.The defective horn replacement is of a different and less effective tone.Request to "Not wash car" was ignored.

Service

All work done complete with driver to take me home and collect me to get my car back.

Service

As above; John the service rep was very good however appeared hamstrung by the 'garage' stance on customer service. They were too busy on the day to issue documentation however did discuss likely contents and it follwed in the post as promised.

Service

All services carried out, and video of the health check was a nice touch.

Service

The team went beyond the call of duty to resolve my situation.

Service

Easy experience

Service

My vehicle mot and service was conducted very well

Service

There were no issues to be disappointed with.

Service

My key had been damaged and still no response as yet.

Service

The clear cleaning can be bad. I have said about it almost every time I have been. I know it is subcontracted out and the managers have spoken to the company about but feel something more should be done. I know it's just wash but it should be clean.

Service

The staff were very helpful and looked after me.

Service

Amazing service, had to wait a little while but was definitely worth it.

Service

Great people and great service

Service

Did what I expected

Service

My car was returned to me in immaculate condition.

Service

My car was collected, serviced and returned to my home, which was great, however it was suggested my car would be back much earlier than it was and it caused a family problem.

Service

Disappointed that a car dealership couldn’t give me a loan car with just under 2 weeks notice. I had £800-900 work done and was told I needed to book earlier if I was to get a loan car.

Service

Good facilities while waiting for y car service. Only issue was finding a place to park at this site. Centre was very busy on the day I visited.

Service

Knowledgeable staff & easy to get hold of on phone,

Service

Asked for price of service prior to booking, advised somebody would call me back but nobody did!

Service

My. At always comes back very clean and tidy with the job done very quickly.

Service

Consistently good service.

Service

All completed to time, apart from not being abale to provide me with a quote, and then having to challenge that quote

Service

Given that my husband was in hospital at the time, our car was collected and returned by a member of the service team. This was most helpful.The paperwork was in place, and also available to view on-line.

Service

When it comes to pick up your car similar experience to the arrival process.

Service

I highly praise the team and customer care was second to none.

Service

Shortage of skilled staff to attend my hybrid car.Difficulty in contacting service department on proposed day of pick up.BMW could have saved the cost of hired vehicles if the manual device could have been replaced into situ, allowing me to travel

Service

Loved the video footage showing part of the service with my car. The service was quick, efficient and they even cleaned my car so that it looked like it had just come out of the showroom :O)

Service

Everything went to plan

Service

All the staff, from the technician who initially tested the car with me (Tim) to the service advisor (Matt) were top class and handled a difficult situation for me with another bmw franchise.

Service

The main problem is the waiting time to check the car in & the difficulty in contacting the service dept by phone as they’re always so busy.

Service

Job done on time, great standard and to the price quoted.

Service

Not all issues were resolved.

Service

The lounge upstairs is great, ideal for while you wait servicing.

Service

I was happy that there was a service-while-you-wait option as we are a one-car household; also happy there was a comfortable space upstairs to work on laptop so my time wasn't wasted.

Service

Katie is superb and always keeps me aware of what’s going on with my car. And Tim is supremely knowledgeable about the car’s technical functions and abilities. The whole team are superb and my car always looks showroom new when returned.

Service

As my MOT was required at the same time as the end of warranty check I was pleased that it was incorporated into the actual service. As my vehicle has a low mileage, I was only asked to pay for the parts required.

Service

Staff very helpful, but dissapointed I could only get a small service within the 5 Year/50K warranty cover plan, when I wanted a full service.

Service

Apart from knowing that my vehicle is being looked after by professionals, the reception I receive makes me feel that my custom is valued. On this visit, I was looked-after by Paul Davies who was most informative and welcoming. also your driver Paul

Service

Issue resolved

Service

No complaints.

Service

You listen

Service

They were efficient polite helpful and did a very good job

Service

My recent MOT and service ran like clockwork from start to finish.I had a great welcome and experience throughout the service by the lady who looked after me.

Service

As above left to wait on collection even though the car had been ready for hours.

Service

staff very efficient from reception to service

Service

All very good except new tyres not pumped up to the correct pressures (or even all to the same pressure)

Service

Wasn't treated as a valued customer.

Service

Asked for a price beforehand and didn’t get one

Service

It was the first time I have brought a BMW for servicing and hadn’t been to the service department before, I found the staff to be friendly.

Service

Car collected and returned in good order with details of work done

Service

Had my car service to be told I have illegal tyres, went to have them changed eslewhere to find out there was nothing wrong with them by 5 guys. Really disappointed

Service

Brake fluid replaced and MOT completed.

Service

The tyre pressure monitor fault was not addressed for the second year running. It requires more than a reset which I explained at the time. I emailed the garage to inform them but have had no response. I will follow up by phone...

Service

Service &Mot 13-8-18,passed,1850 miles to Isle of Skye,car perfect

Service

As above purchase erc perfect, delivery time not so good.

Sales

Enjoyed the processGreat product

Sales

Always had a pleasant and cheerful reception.

Sales

Speedyand efficient service.

Sales

Very friendly knowledgeable and professional sales staff who respected and treated me well. Kept me updated throughout the purchase. Called back when he said he would.

Sales

Very thorough and keen to meet specific needs

Sales

Great salesperson

Sales

Great service from Dan Barclay throughout the process of buying and picking up the car, very friendly and knowledgeable.

Sales

Because it was true.

Sales

No pressure to close deal until i was ready

Sales

Felt like number 1

Sales

I was kept up to date the whole way through by Leigh.

Sales

I never attended your sales room until I collected the car

Sales

leigh sales adviser

Sales

Early problems when I was told a car had been ordered when in fact it was a lie subsequently the new sales staff at BMW Bournemouth pulled out the stops and progressed a new car for me very speedily and the later staff kept me fully informed