Not all issues were resolved.
The lounge upstairs is great, ideal for while you wait servicing.
I was happy that there was a service-while-you-wait option as we are a one-car household; also happy there was a comfortable space upstairs to work on laptop so my time wasn't wasted.
Parts have been unavailable since first reporting the break in the drive in August
As my MOT was required at the same time as the end of warranty check I was pleased that it was incorporated into the actual service. As my vehicle has a low mileage, I was only asked to pay for the parts required.
Katie is superb and always keeps me aware of whats going on with my car. And Tim is supremely knowledgeable about the cars technical functions and abilities. The whole team are superb and my car always looks showroom new when returned.
Staff very helpful, but dissapointed I could only get a small service within the 5 Year/50K warranty cover plan, when I wanted a full service.
Apart from knowing that my vehicle is being looked after by professionals, the reception I receive makes me feel that my custom is valued. On this visit, I was looked-after by Paul Davies who was most informative and welcoming. also your driver Paul
They were efficient polite helpful and did a very good job
My recent MOT and service ran like clockwork from start to finish.I had a great welcome and experience throughout the service by the lady who looked after me.
As above left to wait on collection even though the car had been ready for hours.
staff very efficient from reception to service
Had my car service to be told I have illegal tyres, went to have them changed eslewhere to find out there was nothing wrong with them by 5 guys. Really disappointed
Wasn't treated as a valued customer.
Car collected and returned in good order with details of work done
It was the first time I have brought a BMW for servicing and hadnt been to the service department before, I found the staff to be friendly.
Asked for a price beforehand and didnt get one
All very good except new tyres not pumped up to the correct pressures (or even all to the same pressure)
Brake fluid replaced and MOT completed.
The tyre pressure monitor fault was not addressed for the second year running. It requires more than a reset which I explained at the time. I emailed the garage to inform them but have had no response. I will follow up by phone...
Service &Mot 13-8-18,passed,1850 miles to Isle of Skye,car perfect
Did everything I asked them to
As stated above the staff have been very helpful when my car has had problems which should not really have happened in view of age and mileage. Staff are always pleasant even when one can see that they are extremely busy.
The loan car and service was second to none.
Courteous,prompt and efficient
Could not find fault with any aspect of the service
To be honest its not so much Marshalls but the old Woods bmw team that are still around nothing to do with Marshalls per se
I chose the drop off and pick service which was excellent. The customer service adviser was very helpful and proactive, could not have done more. The car was returned clean. I was contacted as soon as car was ready and pick was arranged immediately.
Every issues even warranty repairs has always been taken care of swiftly and professionally
Car wasnt cleaned when went to collect. Later found out that call to service desk were on a premium number charged by mobile operator.
Did what they said they would in a timely manner
All the work was done within the agreed time and the car was cleaned.
Senior Tec identified problem from my description and fixed the problem
it was great, the service advisor (Matthew) dealt with my case was extremely professional and rendered fantastic service. I would have been completely satisfied, if the cleaning of the car would have been better. Perhaps an area of improvement.
One minor thing - after the service car was washed and cleaned for free. But boot not done. Easy and quick to do as well.
Couldn't ask for anything more.
Nothing to say really other than a good experience
Once arranged the experience was excellent - a short list of small issues due to wear & tear was rectified in addition to the pre-booked service without hesitation.
I was satisfied with the work done on my car but not sure that the issue has been rectified.
Everything completed as required without fuss
had to wait a while to get the invoice sorted as short of staff at the time I believe
Helpful and attentive staff
Took too long to get an appoimtment
Takes a long time to get a loan car , but I have to have one for my job
had to physically visit to give the same information given on the phone
Always helpful and efficient
inexperienced staff with too many customers for them to handle properly
Work was done ok but took longer to do than quoted with no extra work required to account for this. It took 2 phone calls one online form and an email before anyone got back to me to book the work in the first place
Car was serviced I the time specified and I was contacted to let me know. Also a much needed clean wash done
Staff courteous and polite. Any questions answered with clear explanations as to what or why any work was required. The car was ready early too!
Service adviser - Katie - very helpful, friendly and efficient
Marshall always give great customer service
Very pleased with service and the way I was looked after - able to work while waiting.
Early problems when I was told a car had been ordered when in fact it was a lie subsequently the new sales staff at BMW Bournemouth pulled out the stops and progressed a new car for me very speedily and the later staff kept me fully informed
Vehicle delivered and presented to me on time. Stephan explained all controls on the new car and was very knowledgeable about the new technology.
Verity was lovely, answered all questions, got everything sorted in a couple hours and found everything I wanted in a new car.
Excellent service from all involved in the experience
Marshall Bournemouth
Bournemouth
