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Actual cost was less than forecast.
The service was completed and the vehicle drove well.
Very good service, car booked in, but dropped off a day early owing to changing circumstances and was serviced that day...one day early. Excellent
Great customer service ,
The work done on the car is always done at a very high standard
Very satisfying service given, very helpful with even small queries or concern. Love the video of my car whilst in service to give and update of status in vehicle
The service was completed in a professional way, with video to record and share. All paperwork provided.
As above, the key thing for me was the service being done in the morning so I could collect my son. Your staff listened and facilitated this happening which for me was essential
Second to none.
Always helpful and happy to help.
The best customer experience in a long time. Thank you!
So overall very happy with the service on the day, will be going back, was made to feel valued as a customer ??
On the day they were very helpful and kept me informed
Always get good service
Video explaining the service plus very clean car on completion.
Mr Saurav Thapa listen to my fault report and passed the information over to the workshop who diagnosed the fault quickly. I was kept informed at all stages.
Thorough execution of work schedule. Confidence that any replacement parts, tyres etc. will be BMW approved. Excellent attention to safety checks.
Service advisor (Dizzy) very helpful went above and beyond to fit me in at short notice.
The service contact was excellent on how he handled the servicing of my wife's car.
Staff was very helpful
Organised, efficient, informative with very good end to end customer service
When I collected my car it was ready and clean and all work had been completed. Kate who looked after me throughout was so helpful and very caring.
Friendly and helpful with excellent service, and being kept up to date by John Service Adviser.
Had a timed service , started on time, completed on time at the price quoted. All went really well and very easy process in all.
Booking was easy (MOT booked by phone in this case), dropping the car off/booking in was straightforward, the MOT was done and I was contacted to let me know the car was ready. All worked very well.
Very good as always
Katie on the service department was courteous and professional at all times.
Through explanation of what was done and what would need doing in the near future
Dan in the service department was very professional and did a good job navigating the BMW systems.
My service contact went out of his way to sort out the problem. It was done quickly with no fuss or argument.
Excellent service and friendly staff. Reliability in carrying out their tasks.
Very fair service
Car completed prompt after delivery to workshop staff always keeping me informed
The service was carried. Out perfect and all jobs done in time for me to collect it.
Excellent personal support from John in Service Dept. Kept me informed. Work done on time.
Service arrangement was simple via the app. Contact was handled politely and professionally. Staff encountered were friendly and willing to discuss issues raised. Regular progress updates were provided. Good all round experience.
Again polite and smiley faces
Efficient and friendly service managers and good standard of servicing
Car valeted at no cost
Friendly, Helpful and efficient
They were very helpful
Good communication between us and did what he said he would do
Dealt with efficiently
The service representative I worked with was very helpful and ensured that all aspects of the work and checks carried out were completed to a high standard.
I was treated with courtesy throughout and was kept well informed what was happening with my vehicle. Katie was especially helpful.
All very straightforward
Booking was easy, staff knowledgeable and friendly. Recall work completed efficiently and included a car clean and vacuum.
They dealt with the problem quickly and efficiently and gave me good feedback afterwards.
Just excellent staff and service
Just bought our BMW two days earlier from Borehamwood BMW and it had some issues and Marshals were there ready to help
I got a good deal for my old car and a good deal for the purchase of my brand new vehicle and the delivery was okay as well.
Helpful knowledgeable staff, not pushy, good advice. Josh in particular.
OFFERED ME A DEAL I COULD NOT REFUSE.
Excellent service was provided by the Salesroom staff Mr Jake Timpson. He demonstrated to me a knowledge of the model I ended up purchasing. Which assisted me in finally making my decision to buy BMW. Which was incidentally was my first BMW car.
Best possible in difficult times
Although the people handling my purchase changed several times during the process, the actual handover was good
All went well with the process despite the COVID experience..!
From the first contact by telephone, we were still in lockdown, but I wanted a real test drive, to taking delivery of my new BMW, it was faultless. I would like to make a special mention of Paul Best, he made me feel like I was his only customer.
Again the staff were fantastic and made me feel welcome and looked after.
The x3 is a good car