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Excellent service from booking the service appointment to completion. The process was simple and efficient, very friendly professional staff, good coffee, excellent communication, information, explanation and trouble free process.
Good job well done
Will definitely use again
Staff members were very courteous and efficient. Clear explanations and service completed quickly.
On time and curtious
The quality of service was very good. Thorough and what appeared to be competent technicians
Trouble free service
Usual high standard of service
Dan was brilliant, kept me in the loop the whole time and made the pick up very easy
Very smooth, seamless service and MOT
John was very accommodating and delivered a great experience.
Friendly knowledgeable team and the customer services rep I was dealing with was fantastic
Kieran was an absolute pleasure to deal with, really nice guy and super helpful!
Good waiting areas Time keeping for appointment and work was very accurate Level of confidence in work carried out is unsurpassed.
Service performed efficiently and effectively
Always kept informed of the situation. Very good service department.
The Customer facing advisor and the mechanic went the extra mile to point out where the positive terminal for the car battery was.
Seamless professional service.
Very easy - quick and efficient
This is the first time I have had a car serviced at Marshalls. I found the reception staff to be very courteous and efficient and the maintenance appears to have been carried in a professional manner. Car was very clean when handed back.
The service advisor John Beaver kept me fully informed at all times with the progress of the work being carried out.
I think John is such a Lovely helpful man and kept me informed of my car.Hes always been very helpful the last couple of times I've visited
i was kept informed whilst waiting, and after payment,my car was brought to the door for me.
Dan was very helpful with great communications.
As I say we have three cars and no one else touches them - just Marshall. We live in London but still use Marshall. Things do not go wrong but the service they provide is nothing short of 100%
Always felt welcome at Marshall Bournemouth with good customer service.
Great care to customers
Courteous staff, car well presented at end of service, I felt confident that all had been done well.
Staff most helpful and efficient, the complimentary vacuum and car wash was first class, thank you.
Following an MOT at another garage I was told I had oil leaking from my drive shaft and a ball joint needed replacing. I took the car to BMW for a service, asked them to do the extra jobs, they called me back and confirmed there was nothing wrong
As you might imagine, I had a Wash/Wipe problem which I thought might need a highly expensive remedy. It proved to be of the cheaper variety. I would recomment the Service Receptionist for his skill and handling of my needs. D.B.
Efficient and courteous sevice.
As usual, the service was excellent - thank you
Car was checked and cleaned and as a result was exremly pleased with the service provided
No problems experienced, service was completed quickly
All staff were very helpful and Kieran looked after me very well, all queries well dealt with
It is an extremely professional dealership. You know you will always get a helpful, friendly reception. Car is always well service and there is never any after service problems.
Because I was satisfied with the way the service was administered.
Friendly courteous polite and very efficient
Work carried out on time with full explanation of what had been completed
Jacob was really helpful and polite, explained every part of my cars service with me.
Very good overall customer service provided
All done on time
Staff fully understood and actioned my requirements.
Service carried out per timetable.
Marshall's Service Department is efficient and friendly.
Very happy with the level of service
Helpful friendly and efficient
Listen to what I had to say explain in detail what need doing very polite
Helpful staff. Service completed at time specified
Because the customer experience was very good all round.
Found Marshall's to be professional, courteous and attentive
Advisor was brilliant
Friendly, knowledgeable staff. I trust them to service my BMW exactly as needed.
Great customer service. Very helpful, friendly and professional
It was just an MOT while I waited and I was satisfied with the service I got
Explained what work was carried out.
A well run operation
Online video inspection very useful. Speedy service. Post inspection clean.
Car was serviced and cleaned in expected time frame.
Anthony was a good rep, listen to my requests and assisted with my final decision.
Job completed on time and I particularly like the valeting of the car which was very well done.
Extremely happy with service I received and the help I was given by John Beaver to get my vehicle booked in very quickly due to the problem that the vehicle had. Thank you John.
It was well organised and efficient.
Timely and polite service
Professional service, car delivered early!
Cannot fault the service - everything that was promised happened promptly
Efficient , organised and welcoming
Nothing was too much trouble, no hard selling or forcing you to hurry and make a decision. Overall a great experiance for a daunting task
The hand over for my new car was dealt with very efficiently by Anthony Phelan. He spent time going through all the various functions. This was done in a very professional manner and I felt totally confident afterwards.
Team were efficient and knowledgeable.
The delivery was fine, but the actual sales process was difficult due to restrictions caused by government covid rules. Sales team appeared to manage well.
dealt with quickly and professionally
The whole process from first enquiry to collecting the car was very satisfactory considering the country is still in semi lockdown. James Armstrong, the Sales Executive, handled my enquiry and subsequent purchase very professionally and personally.
Staff with whom I dealt were extremely attentive and helpful despite extra difficulties imposed upon them by COVID restrictions. I felt fortunate inasmuch as some of those restrictions were relaxed during the latter part of my purchasing experience.
Staff very helpful and pleasant.
Many thanks to our Sales Executive for his help with the order and delivery of our car. The car arrived at the dealership slightly earlier than originally expected, which was great.
Everyone treated me with so much respect
Stress free. All done by telephone or email.
Anthony kept us up to date throughout the whole experience and took the time to show us how to use the system on delivery
The salesman and manager were exceptionally knowledgeable and courteous.
Sales agent made everything clear to me