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Very satisfied with work completed. Courtesy car a great help. Job completed in good time.
Service completed within the timescale that they said they would. I was also talked through the process of what was going to happen.
Found a problem with the battery and changed. Returned car promptly. However after a few days the problem with the car has returned. This is the secon time the car has been in for this problem. The first time it was a month before it was returned.
Everything was done as promised in the timescale advised. Even though it's a bit of a pain getting over to Marshalls from where I live, everything is done professionally as I would expect.
The service assistant I dealt with was formal yet relaxed, he managed my expectations by informing me what was going to happen within a detailed time frame.
Met minimum standards
I waited quite a long time at he repair centre in the morning to drop off the car for an MOT and service.
My service happened on time, completed on time and car was returned immaculately.
No comment needed
Your telephone system lets the dealership down with frequent unanswered and or long delays in getting someone to reply. This is evident when attending the dealership and phone calls have to be ignored to give priority to the face to face conversation
No solution found to vague steering or explanation of where the engine coolant had gone to cause a low level.
Service very good BUT yet again they totally re-programmed the drivers seat. when I pressed MEMORY 1 the back reclined back and the seat moved right forward as far as it can go. Bottle of screenwash left leaking on leather of passenger seat,
Because it was returned to us clean and tidy in every respect
Good communication, repairs good standard
Good customer car from Guy Allington Very informative information from Matt Farley
Huge queue at car drop off and collection so late for work and late home. They need to open earlier and employ more staff
worth having a check around the car after service is done to make sure that car has passed all points. as in my case not a big deal but the car was not washed ! and on the invoice it was showing the car had a wash .
My car was in for m.o.t all went well until a defect tyre was found?
despite being booked in, I had to wait 40 mins.to be seen, with a friend outside waiting to take me home.a phone call asking where service depot was gave me aScottish lady who said go North from showroom,where all staff were busy on phone.
Same reason as mentioned in 1 above
Timely, clear communication and competent mechanics
you obviously try to meet customer expectations
Quick service provided
Still awaiting warranty documents-car purchased in January!Salesman Martin Crichell very pleasant and helpful though
quick and efficient
Service completed earlier than anticipated.
Much improved from my last visit After speaking to the service manager following my previous experience
Car running lovely and was cleaned really well
Staff are only interested when you're spending money.
Job done at short notice and satisfactorily completed.
All very good - hey, isn't this a bit silly?
Waited upstairs in lounge and wait time as originally advised
Not sure why this service was nearly double the price of similar service 2 years ago
Unable to find, so didn't rectify the fault.
Really good service from sales and service teams.
Efficient service carried out in time and to price.
Everyone in the service department has a helpful, positive, friendly, can-do, customer-focussed approach.
They never answer the phone or return emails or telephone calls. Katie in the service department, brilliant! The other departments I won't waste my time with.
we asked for a quote to replace wipers with the service for my M4, despite several reminders no one phoned with a quote so we took the steps to replace them ourselves.
Although I knew what I was looking for in my next car, I didn't know if it would allow me to get in and out easily with my mobility. Once I had established I was allowed to test drive a similar model and was very excited to place my order.
Excellent service levels and contact
There was no courtesy car available for over 2 months from when I wanted to book my car in for a repair, under warranty. I had to agree to not having a car. I received my car back with a new fault, central locking not working. Still not fixed.
As previously stated.
Poor. Booking over two weeks even when I didn't want a courtesy car. Asked about inefficient hand-brake, to be told there would be a charge. 2nd service should include check & adjust? Dash cam turned off, not informed, so not turned on for 4 days!
Good customer service and enjoy a Diet Coke while waiting
I was completely satisfied with the actual service, but I had requested to get an estimate for two minor paint repairs whilst the car was in. Sadly this has never been given.
Service agent (John) is always courteous and keeps me informed of extra work requirements.
My car was booked in for a warranty repair, with the promise of a loan car. However on the day no car was available, due to shortages. The staff did organise a lift for me instead. The repairs were carried out promptly & I was kept updated.
Everything ran smoothly.
All staff wer'e polite& helpful
Felt that in the end the sale and handover was rushed. Car wasnt ready when it should have been, had no fuel, handover in car park, sat nav wasnt set up properly and took two return visits to service to have them sort it.
Sales team were excellent
starr was very good but no one has checked my car properly before hand on delivery day as it was very bouncy ride and I have to come next day to sort out!
Let down twice with people not calling back after promises they would do so. Left feeling everything was 80% for their benefit and 20% customer focus. Will probably try different Dealer next time.
Sales team were very good especially Leon Mills who at times went out of his way in making sure i was kept up to date on progress with the car purchase
Salesman Dan Barclay was professional all though the transaction, together with Martin Upshall and his team I was treated brilliantly, Dan was extremely helpful and polite, thank you to them , I am very happy.
Marshalls Bournemouth were excellent through the process. They negotiated respectfully and were clear on what could and could not be done to find a deal. The car was delivered when they said it would be, and was presented excellently.
The showroom was spotless, the receptionists were lovely, even though they were posher (for want of a better word) than me and coffee was continually on tap