It was only a changeover of summer to winter wheel/tyre combination - what could possibly go wrong?
Just hope everything you said had been has in fact been done correctly.Also car comes back washed but is never cleaned as much inside or windows as it used to be. Thischange has been made since takeover - a pity
Excellent people but a slightly longer delay in getting my car back to me than anticipated, had to be kept overnight (hence 4 rather than 5 stars).
Excellent Reception staff, job done in time and at quoted cost plus a free car wash.
When a replacement spare part is received and fittedI will be completely satisfied
Despite having a number of challenges with my new car since purchase, my service adviser, Paul Davis, has been exceptional and very accommodating and helped get all problems resolved.
They have always been very helpful and persevered trying to cure the steering column rattle even though they did not supply the car.They have always provided me with a good loan car and kept me well informed.Car always returned very clean.
Very good as I can wait for the car to be serviced.
Availability within days and kept fully informed. No surprises when invoice receivrd
Very helpful and professional staff.
Generally good service all round. It was difficult to get a return phone call on a busy day which stretched over a couple of days.
My car was originally booked in for 2 - 3 days so that investigative work could be carried out regarding a very vague problem that had not been flagged by warning lights/messages. However, it was identified and corrected within a few hours.
Always a great job and customer service is excellent
The service went well (on a Friday). However, when I got into the car on Saturday morning I was greeted with an alarm for low coolant level. I had to add over a litre of fluid - not expected for a new car.
No respond for calls to get update on service status/progress/collection time.
On this visit, after BMW Assist became involved, the vehicle was inspected for faults and quickly returned. Staff were helpful enough.
After car had been returned to car park for 30 mins went to service desk and seen by service advisor but totally ignored until another sa stepped in. Although on phone felt could have at least acknowledged I was there.
Staff were polite and helpful even though they were extremely busy.
Once the car was booked in, it was very straight forward. The site could do with more parking. However the service advisor was fantastic, picking my car felt very rushed.
As above, the lady that dealt with me was very professional as always, it was the cleaning team supervisor that totally disregarded our request.
Good attention to customer satisfaction
Everything was explained with what was going to be done.
They make clear what the cost will beComfortable waiting area
Staff were very pleasant and willing to help even organise free pick up from my work to collect my car
The rear seat heater button had been dislodged from its housing, which I asked to be corrected. Some time after the service, Because I do not sit in the back seats, I noticed that the heater button was still dislodged and as such unusable.
My issue was repaired completely and picked up the car cleaner than when I dropped it off. Fantastic.
The process was a joy throughout
They have a habit of not calling back when agreed. I had to chase regarding a couple of faults and I am still awaiting a call regarding a bodywork issue that was initially reported ages ago!
The booking was easy, reception slick, customer service rep understood the issue, the service technician gave great advice resulting in a targeted job replacing a part, reducing time and cost - all as a result of the staff listening to the customer
Original warning of "engine sump oil to high" and remedy was not explained fully to my satisfaction.The defective horn replacement is of a different and less effective tone.Request to "Not wash car" was ignored.
All work done complete with driver to take me home and collect me to get my car back.
As above; John the service rep was very good however appeared hamstrung by the 'garage' stance on customer service. They were too busy on the day to issue documentation however did discuss likely contents and it follwed in the post as promised.
All services carried out, and video of the health check was a nice touch.
The team went beyond the call of duty to resolve my situation.
My vehicle mot and service was conducted very well
There were no issues to be disappointed with.
My key had been damaged and still no response as yet.
The clear cleaning can be bad. I have said about it almost every time I have been. I know it is subcontracted out and the managers have spoken to the company about but feel something more should be done. I know it's just wash but it should be clean.
The staff were very helpful and looked after me.
Amazing service, had to wait a little while but was definitely worth it.
Great people and great service
My car was returned to me in immaculate condition.
My car was collected, serviced and returned to my home, which was great, however it was suggested my car would be back much earlier than it was and it caused a family problem.
Disappointed that a car dealership couldnt give me a loan car with just under 2 weeks notice. I had £800-900 work done and was told I needed to book earlier if I was to get a loan car.
Good facilities while waiting for y car service. Only issue was finding a place to park at this site. Centre was very busy on the day I visited.
Knowledgeable staff & easy to get hold of on phone,
Asked for price of service prior to booking, advised somebody would call me back but nobody did!
My. At always comes back very clean and tidy with the job done very quickly.
Consistently good service.
All completed to time, apart from not being abale to provide me with a quote, and then having to challenge that quote
Given that my husband was in hospital at the time, our car was collected and returned by a member of the service team. This was most helpful.The paperwork was in place, and also available to view on-line.
When it comes to pick up your car similar experience to the arrival process.
I highly praise the team and customer care was second to none.
Shortage of skilled staff to attend my hybrid car.Difficulty in contacting service department on proposed day of pick up.BMW could have saved the cost of hired vehicles if the manual device could have been replaced into situ, allowing me to travel
Loved the video footage showing part of the service with my car. The service was quick, efficient and they even cleaned my car so that it looked like it had just come out of the showroom :O)
All the staff, from the technician who initially tested the car with me (Tim) to the service advisor (Matt) were top class and handled a difficult situation for me with another bmw franchise.
The main problem is the waiting time to check the car in & the difficulty in contacting the service dept by phone as theyre always so busy.
Job done on time, great standard and to the price quoted.
Not all issues were resolved.
The lounge upstairs is great, ideal for while you wait servicing.
I was happy that there was a service-while-you-wait option as we are a one-car household; also happy there was a comfortable space upstairs to work on laptop so my time wasn't wasted.
Katie is superb and always keeps me aware of whats going on with my car. And Tim is supremely knowledgeable about the cars technical functions and abilities. The whole team are superb and my car always looks showroom new when returned.
As my MOT was required at the same time as the end of warranty check I was pleased that it was incorporated into the actual service. As my vehicle has a low mileage, I was only asked to pay for the parts required.
Staff very helpful, but dissapointed I could only get a small service within the 5 Year/50K warranty cover plan, when I wanted a full service.
Apart from knowing that my vehicle is being looked after by professionals, the reception I receive makes me feel that my custom is valued. On this visit, I was looked-after by Paul Davies who was most informative and welcoming. also your driver Paul
They were efficient polite helpful and did a very good job
My recent MOT and service ran like clockwork from start to finish.I had a great welcome and experience throughout the service by the lady who looked after me.
As above left to wait on collection even though the car had been ready for hours.
staff very efficient from reception to service
All very good except new tyres not pumped up to the correct pressures (or even all to the same pressure)
Wasn't treated as a valued customer.
Asked for a price beforehand and didnt get one
It was the first time I have brought a BMW for servicing and hadnt been to the service department before, I found the staff to be friendly.
Car collected and returned in good order with details of work done
Had my car service to be told I have illegal tyres, went to have them changed eslewhere to find out there was nothing wrong with them by 5 guys. Really disappointed
Brake fluid replaced and MOT completed.
The tyre pressure monitor fault was not addressed for the second year running. It requires more than a reset which I explained at the time. I emailed the garage to inform them but have had no response. I will follow up by phone...
Service &Mot 13-8-18,passed,1850 miles to Isle of Skye,car perfect
As above purchase erc perfect, delivery time not so good.
Enjoyed the processGreat product
Always had a pleasant and cheerful reception.
Speedyand efficient service.
Very friendly knowledgeable and professional sales staff who respected and treated me well. Kept me updated throughout the purchase. Called back when he said he would.
Very thorough and keen to meet specific needs
Great service from Dan Barclay throughout the process of buying and picking up the car, very friendly and knowledgeable.
No pressure to close deal until i was ready
I was kept up to date the whole way through by Leigh.
I never attended your sales room until I collected the car
Early problems when I was told a car had been ordered when in fact it was a lie subsequently the new sales staff at BMW Bournemouth pulled out the stops and progressed a new car for me very speedily and the later staff kept me fully informed
Marshall Bournemouth
Bournemouth
