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Staff are only interested when you're spending money.
Car running lovely and was cleaned really well
Job done at short notice and satisfactorily completed.
All very good - hey, isn't this a bit silly?
Waited upstairs in lounge and wait time as originally advised
Not sure why this service was nearly double the price of similar service 2 years ago
Really good service from sales and service teams.
Unable to find, so didn't rectify the fault.
Efficient service carried out in time and to price.
Everyone in the service department has a helpful, positive, friendly, can-do, customer-focussed approach.
we asked for a quote to replace wipers with the service for my M4, despite several reminders no one phoned with a quote so we took the steps to replace them ourselves.
They never answer the phone or return emails or telephone calls. Katie in the service department, brilliant! The other departments I won't waste my time with.
Although I knew what I was looking for in my next car, I didn't know if it would allow me to get in and out easily with my mobility. Once I had established I was allowed to test drive a similar model and was very excited to place my order.
There was no courtesy car available for over 2 months from when I wanted to book my car in for a repair, under warranty. I had to agree to not having a car. I received my car back with a new fault, central locking not working. Still not fixed.
Excellent service levels and contact
As previously stated.
Good customer service and enjoy a Diet Coke while waiting
Poor. Booking over two weeks even when I didn't want a courtesy car. Asked about inefficient hand-brake, to be told there would be a charge. 2nd service should include check & adjust? Dash cam turned off, not informed, so not turned on for 4 days!
I was completely satisfied with the actual service, but I had requested to get an estimate for two minor paint repairs whilst the car was in. Sadly this has never been given.
Service agent (John) is always courteous and keeps me informed of extra work requirements.
My car was booked in for a warranty repair, with the promise of a loan car. However on the day no car was available, due to shortages. The staff did organise a lift for me instead. The repairs were carried out promptly & I was kept updated.
Concerned about road noise, only to be told that although I had owned the car only a short time & had a BMW warranty the tyres had been run at wrong pressure causing uneven wear.
My vehicle was completed within my specified time frame and I was kept up to date throughout the process
Service completed within specified time. Details well explained.
Kept me well informed
Very satisfied, everything explained to me and well priced. Always enjoy the valet as well.
Service was quick, organised and was impressed that it was cheaper than quoted. Only the valet could have been better e.g. wheels.
Everything on time and good communication
Cost of the service was far too high for what was essentially an oil change
I was booked in but then the appointment got put back a week by them
Service work and MoT carried out fine. I have a nagging SatNav problem that remains on the 'customer to monitor' list - as my warranty ends, I hope that this will still be resolved should it worsen.
So far so good.
As above - including efficient and help full collection door to door service
I'll probably have changed car before you have the time to look at my current one. It's a good thing I have another car to use else I'd be literally screwed!
It took two days when in the past I am sure it would have been done in a day. When the car was returned I expected to have to readjust seats and mirrors but wasn't told the radio and phone no longer worked.
The overall experience was good but my appointment wasn't in the records (I wasn't expected) apparently due to a changeover of systems, and customer parking was inadequate.
all done on time no issues found
Very good. Always helpful. They go out of there way to please you. They run to time.
As I needed a replacement car for when mine was being mended, I booked in December and a car was not available until early February. Felt it was a long time too wait therefore not completely satisfied. And the replacement car was really dirty inside.
I also was quoted a price for a job and then called back hours later to say they had underestimated and added another couple hundred to the price.
Parking is awful! Could be a better
2 Weeks after the service I started to receive 'rear brake pads require replacing' alerts. I was not informed that the pads would need replacing after the service (and why were they not replaced during the service).
The team at Marshall BMW, took my concerns seriously and sorted the warranty issue I had in a good timeframe whilst keeping me informed.
My service was carried out very smoothly.
Had a brilliant all round service
Had to wait over a month to book service.
I love the fact that I recieved a complimentary end of warranty check (what a brilliant idea), the MOT price and brake service prices were competitive and being able to work from a desk whilst I wait is again a brilliant idea.
swift service and kept up to date as well as explaining what was and did occur
The staff are friendly and knowledgeable plus the excellent courier service is well planned and courteous.
Very satisfied but I have to wait and see if everything was done that should have been done
With no courtesy car, bmw could only book me in for a minor job in two months time
After booking the service I still received messages that a service was due. I rang your service dept. 4 times over 2 days just after Christmas and asking for an online call back with a query. Despite promises no-one came back to me.
Everything was carried out as i would expect from a main dealer. I am very happy with the work
Kept me informed of the service progress. Collected my car and delivered back promptly. Efficient and courteous.
Friendly and helpful staff and a much more competitive price but most important I have trust in the staff
Very quick and efficient, love the fact that you clean the car and enjoyed the i3 courtesy car.
All of your team were excellent, in particular your delivery driver who was first class and a credit to your business.
Overall ok although compared to previous JLR service the facilities for a premium brand vehicle were somewhat limited
There never seems to be enough staff so had to wait a while as three people ahead of me and all i was doing was dropping car and keys off.
Sorted fault which again is design fault but John was perfect in his handling of it and kept me informed...all much appreciated
as above also cleaned car
Clutch was replaced free of charge under warranty after less than 8000mls. I was surprised that it failed so quickly.
I reported a fault with the way the car runs but they could not find a fault .
Efficient pick up and drop back which was appreciated. Only issue was how far ahead had to book to get this service.
Because of the service recieved as stated above Poor communication Lack of video Lack of communication from driver droppibg car back again
There was nothing to criticize.
Marshalls Bournemouth were excellent through the process. They negotiated respectfully and were clear on what could and could not be done to find a deal. The car was delivered when they said it would be, and was presented excellently.
Sales team were very good especially Leon Mills who at times went out of his way in making sure i was kept up to date on progress with the car purchase
Let down twice with people not calling back after promises they would do so. Left feeling everything was 80% for their benefit and 20% customer focus. Will probably try different Dealer next time.
Salesman Dan Barclay was professional all though the transaction, together with Martin Upshall and his team I was treated brilliantly, Dan was extremely helpful and polite, thank you to them , I am very happy.
The showroom was spotless, the receptionists were lovely, even though they were posher (for want of a better word) than me and coffee was continually on tap
What a great team who go the extra mile to make sure that the car you choose is perfect for you & the unveiling at hand over exceeded all expectations
Everything went smoothly and the staff were very attentive.
Helpful and informative Salesman