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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was done ok but took longer to do than quoted with no extra work required to account for this. It took 2 phone calls one online form and an email before anyone got back to me to book the work in the first place

Service

Car was serviced I the time specified and I was contacted to let me know. Also a much needed clean wash done

Service

Service adviser - Katie - very helpful, friendly and efficient

Service

Staff courteous and polite. Any questions answered with clear explanations as to what or why any work was required. The car was ready early too!

Service

Marshall always give great customer service

Service

Very pleased with service and the way I was looked after - able to work while waiting.

Service

As above

Service

Rapid response to repeat fault

Service

Great service prompt and courteous

Service

Staff was very polite and kept me updated

Service

A lift was arranged to collect me to collect my car which was very useful. The boys were very professional.

Service

helpful, is not the enough - they all go that extra mile to ensure my visit is a good one

Service

All good as above. Collect and deliver service was really professional. Only concern is that the car is telling me I need a service in 3600 miles!!! Its just been done, so will need to look into this.

Service

We have taken our cars to Marshall Bournemouth for over 15 years and never had any problems.

Service

Completed quickly, in line with quote, good facilities while I waited.

Service

I was not convinced that your technical staff were being straight with me on the matter of my mileage trip and digital clock not staying set, after setting the correct time. Told that the battery voltage was dropping causeing it to lose its memory

Service

Helpful and friendly staff, good all-round experience

Service

All three recalls were dealt with expertly

Service

standard service completed satisfactorily, promptly and with extremely polite and courteous staff.Couldn't give complete satisfaction as I couldn't reproduce a wheel/road noise issue on test run with technician. Possible tyre issue.

Service

Apart from initial misunderstanding with receptionist who provided me with incorrect information, everything went exactly as hoped from a premium brand. Only misgiving, moved to a Mini as a courtesy car from my comparatively large X3.

Service

Quicke efficient service and follow-up.

Service

I accept that things do go wrong and the mark of an organisation is how such problems are subsequently dealt with. The service rep at Bournemouth, Samantha Fernhead, was excellent and kept me up to date with progress.

Service

James Dillon was excellent

Service

Prompt response to collecting car for repair and offer of a courtesy car. Slight delay to returning the car.

Service

Car was not cleaned before return and dirty safety boot marks were left in the drivers door card and kick plate that took me an hour to get rid of.

Service

Same as above worst after sales service I've ever come across... Bought my 1st bmw was excited but definitely will be my last

Service

Had very good experience with service

Service

Smooth operation from collection of car to its return later in the day.

Service

The delivery and collection arrangements made, including my transport home and pick-up later, worked faultlessly on the day.

Service

It was a pity I was not informed the car would not be ready on the same day Although I had a loan car I was waiting round for a phone call

Service

Never have any problems and staff are always polite and helpful.

Service

Service is ok .. but I m still waiting for my new service pack quote ..one of your team member offer me will send the future service plan quote by email .. nearly over one week now still , I didn’t get it .. I m not happy about that

Service

I had booked in at a specific time to have a new battery fitted. I was there on time but waited for two hours rather than the thirty minutes that I was told to expect.

Service

High standard of service.

Service

The salesman was most attentive

Service

The girl at reception was very polite and friendly, coffee is good as well whilst waiting the 2 hours in the customer room

Service

Car was not cleaned to my standard. Water marks left on the car

Service

Took to much effort to book. As a customer who has had multiple bmws I'm succession, I didn't feel like a valued customer

Service

Salesman Daniel Barclay was very helpful and informative on the vehicle that we purchased

Sales

The purchase was easy but I felt there was little feed back to let me know the progress of delivery. It was clearly a rush to beat end of the month nth sales targets and hence the car was not fully checked prior to delivery and hence the missing item

Sales

features of the car were not explained/demonstratedno manual for satnavno wow

Sales

Very satisfied.

Sales

Helpful and only at the end of the phone for anything