The car has a constant rattle from the front that I suspect I should have asked you to take a look at when I brought it in
Their original booking arrangements with me were maintained including drop off and pick-up to collect my car.
Always take it there for service and MOT. Efficient and also handy getting a loan car for the day.
Everything was done that was sate would be done within time stated
As above- very easy to book in and nothing was too much trouble
Poor knowlege about service requirements Inconsistant advice about cost Service took longer than expected Work not completed and had to return
Failed to offer the service stamp or even to ask if it was required, had to return to the garage to gain service stamp.
Courteous and professional service, car was collected from my home.
Arranged everything for me. From the reminder of the servicing, arranging the hire car, talking through everything that has been done, just highly professional.
My telephone conversation the day before I took my car in was somewhat disconcerting and frustrating. I rang up to book my car in for what I thought was a flat tyre but he said they weren't taking bookings until the end of the following week.
Once the booking was sorted I was happy with the dealership.
The helpful service I get from John Beaver is much appreciated. I am disappointed that Marshall wish to charge me to rectify damage caused during a routine service to the exhaust system which has set up a recurring noise & wish the decision reviewed
l pointed out a small tear on the drivers seat. A photo of this was taken and past to the warranty manager and l should hear back within 5 days. After repeated telephone calls and an email still waiting a response.
I have received 3 calls since trying to book the mot!
Because you have looked after me when I needed it.
I know my car is in the best hands.
Great front staff who are welcoming, give great service and helpful advice when needed. I assume your technicians are of the same high quality!
The courtesy car was filthy inside and out and handed over with no fuel in the tank. I think the car was an X1 manual - which is the most disappointing courtesy car I've driven so far.
Thought car would be serviced and mot'd in one day. Got to 5pm and had not heard anything so rang BMW. They called me back but it was then too late for me to get to them. Picked car up next morning which was ok but not quite so convenient.
Always quick and simple to explain any issues. Flexible with booking and do a great job servicing my M4.
Work completed to requirements.
My wife booked in about a month in advance to have a courtesy car which was then cancelled the day before so she had to rearrange although staff were helpful
Difficulty in making initial appointment Unhelpful call handler at initial booking in Difficulty in getting through via telephone Messages left but not returned Failure to pass on messages regarding pick up
The recent experience whilst waiting for the return of my car was disappointing. The waiting room has a coffee machine but where previously cakes and biscuits were on offer, this time there was nothing. This is poor given the time waiting.
Very easy to book the car in for a service, looked after at reception Kept up to date with how things were going with the service and MOT. Given a lift into Wimborne and picked up from Home by Mr Archer who is always very pleasant and helpful
Excellent customer service at Marshall Bournemouth. Guy Allington and the team really are true professionals and model ambassadors for the BMW brand.
The service should have been carried out before I collected the car I had to chase the conclusion and it took a week to arrange, totally unsatisfactory The car was meant to be fully cleaned, it wasn't There isn't enough space to write all my issues!
I had my car collected from and returned to my home which saved me a journey. I was informed of what needed to be done.
Staff I spoke to were knowledgeable and well informed
The promised video of the work being done did not materialise. However the take me home and pick me up car chauffeur service was much appreciated with friendly driver; otherwise it would have meant taking the bus or going to a non franchised garage
because parts were not available on day of mot, and this caused issues when I left the garage.
I fealt the member of staff handling my service made the experience great.
After having a major service, carbon parts fitted And a recal done my car has come back to me with damage and Marshall Bournemouth are failing too contact me or return emails
They did everything I asked all as arranged
Didn't need service as I had only had car for 10 months plus it only had 5000 miles on clock
The BMW Bournemouth team kept me informed of progress every spent of the way - helpful as I was 300 miles from home - even though it was Marshalls Scunthorpe who supplied the vehicle when new
Carried out necessary work
Work done quickly Customer lounge was a good place to work for three hours No problems sorting warranty work Very professional and attentive staff
Sales man wanted me to buy 5 series which I did not want
Efficient and polite service
I was able to wait in the lounge with my dog and have a great cup of coffee while I waited.
The car was retained an extra day to fault find a steering problem without success. Even with the additional time the car was not cleaned as promised.
The visit and work was all carried out as agreed within the agreed timescale and staff were helpful and friendly. Not cheap though!
The quality of the service was good but the customer service was found to be wanting
Location of your premises traffic problems getting car to you first thing . Unable to leave with you overnight .
Nothing to fault. The whole process from sstart to finish was very painless
Professional. Well explained. No hidden surprises. Big thank you to all the team there
All staff polite, it was explained what was to be done
Easy to deal with, open, honest service
Good experience apart from waiting time.
Great service and reassurance of qualified mechanics. Staff excellent and great to be greeted by a familiar face of a lady who has been there many years.
The main dealer reception is usually unable to put me through to the service department. They agree to pass on a message to the service department which hardly ever returns phone calls.
Good initial advice and good value on the day
Did everything asked and treated with courtesy.
Very long queue to drop the car off after being sent to the wrong location. My follow up pick up had to be changed. Not ideal as it added about 1 hour to me getting into work.
Lack of customer service. My car was repaired with seat or floor covers. I have cream interior and oil and dirt was put over everything
questions with reference to my vehicle were dealt with on time, with clear advise on how to monitor the possible fault.
Very efficient and liked the video inspection sent via email.
I always get a good service with regular updates
being looked by BMW trained staff gives piece of mind
Staff at the branch were helpful and tried their best but clearly are under resourced. Vehicle was not cleaned properly and the inside was still grubby. Not how it used to be when owned by Wood
As a service management consultant of 20 years i know bad service management, i also know good service management. The service manager at Marshalls should be trained in service management
The sales lead, Peter Falconer, come across as unprofessional and brash at times. He left sarcastic voicemails which intimated that he did not consider me a serious customer when, in fact, my grandmother had passed away.
Nothing went wrong. All good.
excellent service from looking to buy a car,to the handover of buying the car,excellent service from the whole dealership will recommend to other people.
Staff and management have been professional and attentive
Great from start to finish The videos are a nice touch Easy to business with
Marshall Bournemouth
Bournemouth
