I just like them

As above. Being told that this never happens and the driver couldn't remember why they were in another car. Not having any form of apology for a week isn't acceptable. Fobbed off. Ignored.

The site is always very congested and I am constantly concerned about damage occurring to my vehicle. The parking spaces are narrow and it is easy to pick up door damage. The site is not big enough or suitable for the amount of business.

The service was carried out perfectly and in good time

Although the job the car went in for was completed OK A problem I asked about re rain water entering the rear hatch and running out through the locking system when the hatch was opened was completely ignored.

When I arrived, I was asked my name, pointed in the general direction of some seating and told to wait for someone to book my car in. I waited about 7 mins before anyone spoke to me! Oh, and no biscuits with the coffee!! ??

Work was done in a timely fashion and the complimentary clean was a nice touch

The amount of parking is inadequate for the volume of cars turning up for servicing.

Please see above. The whole place seems to lack energy.

Because a problem with my car still exists and although intermittent is not sufficiently intermittent to go un-noticed. Also when asking customers to arrive for an 8:00am service. I would expect the doors to open perhaps at 7:50 rather than wait to 8

Professional.

The bill was over £500 and I had to remove the technician plastic seat cover myself. Not a big deal but took the shine off the experience

Excellent. Did what they said when they said they would. Very helpful and friendly with it too.

Slight hiccup when they were unable to supply a loan vehicle after I ordered one over a week in advance. Due the my vehicle not being ready until the following day the manager arranged a vehicle for me. This was customer support at its best. Thanks.

Thorough and helpful at all times.

Prompt

Good service, very prompt.

Very helpful. Kept us informed. I am well known and am treated like someone who is known and valued.

Rang beforehand saying sensor measuring tyre pressure differs from my three hand units. They said nothing wrong, which did not answer the query. Consulted the local garage who explained clearly that there can be a 15% difference on hand units!

Good price and pleasant experience.

Professional and friendly service

I think the service offer was v good - I used to tell people about it in my job - the engagement with an individual when you booked who knew you - your now using a call centre but it doesn't work well the guys are clueless

Great service

Because work done was good including video and front desk , I had to rebook the dates 3 times and there was no fuss in doing it

I reported an issue with the clutch as to which the dealership confirmed, however for the dealership to take the issue up under BMW warranty (despite vechile still within 3yr mfr warranty) i had to comit to covering the cost of gearbox removal.

Hassle free friendly service.

Exceptionally pleased with my experience dealing with Paul and BMW for my New car,

No reason not to

Peter was without doubt one of the very best sales executives I have dealt with. Very clearly explaining every aspect of the process and without any sense of pressure or false enthusiasm!

I could not have asked for more of Cavin and Verity. The reception were professional and attentive. my intermediate needs were brilliantly taken care of. I could have asked for nothing more.

Callum Holland was very good, helpful, attentive. Couldn't ask for more.

Verity was very helpful as was her manager. But when I visited and she wasn't there the guys were not as helpful and one kept telling me about my 'entry level' car. I work in sales and would NEVER say that. Made me feel not so valued as a customer.

We had a wonderful experience the professionalism of Cavin Sewell was impeccable.

Excellent

Excellent service from Marshall's of Bournemouth from start to finish. Reception staff were welcoming, the sales person was approachable and had an extensive knowledge of the product.

Excellent service from Peter Faulkner from start to finish