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Carl Harris

Head of Business

Rob Butler

Used Car Sales Manager

Adam Maher

Business Manager

Martin Upshall

Business Manager

Dan Clark

BMW i Specialist Sales Executive

Cassius Newton

Sales Executive & Motability Specialist

Andres Lopez Londono

Sales Executive & Motability Specialist

Paul Best

Sales Executive & Motability Specialist

Leon Mills

New Car Sales Executive & Motability Specialist

Cavin Sewell

Sales Executive

Martyn Critchell

New Car Sales Executive

Peter Falconer

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Carried out necessary work

Service

The BMW Bournemouth team kept me informed of progress every spent of the way - helpful as I was 300 miles from home - even though it was Marshalls Scunthorpe who supplied the vehicle when new

Service

Work done quickly Customer lounge was a good place to work for three hours No problems sorting warranty work Very professional and attentive staff

Service

Good staff

Service

Sales man wanted me to buy 5 series which I did not want

Service

Efficient and polite service

Service

I was able to wait in the lounge with my dog and have a great cup of coffee while I waited.

Service

The car was retained an extra day to fault find a steering problem without success. Even with the additional time the car was not cleaned as promised.

Service

Again great service

Service

The visit and work was all carried out as agreed within the agreed timescale and staff were helpful and friendly. Not cheap though!

Service

Perfect service

Service

Location of your premises traffic problems getting car to you first thing . Unable to leave with you overnight .

Service

Nothing to fault. The whole process from sstart to finish was very painless

Service

The quality of the service was good but the customer service was found to be wanting

Service

Professional. Well explained. No hidden surprises. Big thank you to all the team there

Service

Easy to deal with, open, honest service

Service

All staff polite, it was explained what was to be done

Service

very efficient all round

Service

Good experience apart from waiting time.

Service

Great service and reassurance of qualified mechanics. Staff excellent and great to be greeted by a familiar face of a lady who has been there many years.

Service

The main dealer reception is usually unable to put me through to the service department. They agree to pass on a message to the service department which hardly ever returns phone calls.

Service

Good initial advice and good value on the day

Service

Did everything asked and treated with courtesy.

Service

Simple speedy efficiency

Service

My

Service

Very long queue to drop the car off after being sent to the wrong location. My follow up pick up had to be changed. Not ideal as it added about 1 hour to me getting into work.

Service

Staff at the branch were helpful and tried their best but clearly are under resourced. Vehicle was not cleaned properly and the inside was still grubby. Not how it used to be when owned by Wood

Service

questions with reference to my vehicle were dealt with on time, with clear advise on how to monitor the possible fault.

Service

Very efficient and liked the video inspection sent via email.

Service

I always get a good service with regular updates

Service

being looked by BMW trained staff gives piece of mind

Service

As a service management consultant of 20 years i know bad service management, i also know good service management. The service manager at Marshalls should be trained in service management

Service

Outcome was correct

Service

Lack of customer service. My car was repaired with seat or floor covers. I have cream interior and oil and dirt was put over everything

Service

See answer to above. Delay in appt part offset by courteous and helpful chauffeur ride to and from BMW service dept.

Service

No complaints

Service

Booking was awful, was twice told a service rep would call us and nobody did. When we eventually made an appointment when we turned up at Marshalls it wasn't in the diary. Also wasn't advised service centre was different address to retail centre

Service

No problem except that the car wasn't serviced but updated for a safety recall.

Service

It was done to my complete satisfaction.I

Service

Immediate date for service, car serviced and available as promised. Cost for brake pads within expectations.

Service

Because unfortunately there was damage caused to the bodywork during the service, albeit just a very small dimple. However, they have agreed to fix this and it is due back to the garage shortly for a third party company to fix.

Service

As said earlier,exelent service

Service

No problems, good service, concierge service very useful.

Service

Would be 5^ but let down by the fact my defect couldn't be repaired as it is a BMW issue and not the fault of Marshall's. Radio DAB problem, not displaying DAB data.

Service

Because it was faultless

Service

The overall experience was good. The taxi service was excellent.The service was all carried out with no issue. The main issue was that BMW had extended the service plan without telling me and the service team did not know this when I booked in.

Service

Work that doesn't need doing and is only cautionary is discussed and NO pressure is applied to carry out the work that day Everything's explained and it is a joy to have your car serviced/repaired

Service

The employee dealing with my case was able to explain the predicament, he was honest and open about the problem so I could make the right choices. He was also sympathetic. Unfortunately the problem remains a mystery.

Service

Good people who do what they say when they say it. Excellent facilities

Service

Again all very easy and polite friendly staff

Service

Pleased that it was offered for my car to be delivered to me as it was quite out of my way to get to Poole during working hours.

Service

They efficiently took all instructions and carried them out.

Service

Attention to detail and courtesy shown by Service Manager (Guy) and the Service Dept (Matt)

Service

Good,but the economies in the waiting lounge peevish.

Service

Difficulty in parking. Insufficient spaces for customers.

Service

Was fitted in with a problem at very short notice and problem was sorted very quickly. Very helpful staff

Service

The office was efficient and the car was well serviced.

Service

Everything went well and on time.

Service

Comments to question one cover most of it. Another issue found was a loose wheel valve rattling inside the front left wheel. This was left inside the tyre when the wheel was refurbished as part of the pre delivery prep. You could not make this up..

Service

Friendly and polite service.

Service

Everything went smoothly

Service

Everything completed satisfactorily

Service

Everything went to plan during recent service which was undertaken with courtesy and efficiency.

Service

Can't fault Marshall's servicing

Service

As a BMW driver for well in excess of 20 years the 'special' experience has declined to a point where I feel I get more personal attention from my local Nissan dealer when servicing my wife's vehicle. My BMW loyalty will soon come to an end.

Service

The answer is really the same as the previous question - everything about the service was superb on this occasion

Service

Keiron was excellent. Guy as well. Excellent.

Service

Very efficient - I called in to buy some adblue and Katie in Service department kindly arranged for a service engineer to do it while I waited.

Service

From the initial phone call to the return of my vehicle, the team were professional and delivered an excellent service.

Service

Timeframe was a little longer than I have experienced in the past but not too bad, price was very reasonable though and staff were polite.

Service

The/internal replacement part not fitted to an acceptable standard, assured I would be advised by the service team when the new part arrived, did not happen and now Guy - service manger is now involved. The whole experience has not been good.

Service

Upon collection of our car, Martyn had all the paper work ready for when i arrived. Saving us on time and hassle he showed me the car in the show room. Jay Adams then gave me a detailed overview of the system and features and set my driver profile.

Service

See previous answer

Service

Unfortunately my car was presented to me after my service without being washed or hoovered. I asked The gentleman dealing with me whether I should have expected this service and he apologised, he took the car back and it was washed and cleaned.

Service

Friendly, helpful and understanding

Service

See above, the way they handles my situation completely appalling

Service

Parking is a nightmare but service is good

Service

Our experience of dealing with John Beaver in the service department have always been positive. He is friendly and helpful, nothing is too much of a problem

Service

Staff and management have been professional and attentive

Sales

Great from start to finish The videos are a nice touch Easy to business with

Sales

Subject to getting smokers kit - first class

Sales

All done as we would expect- this is our 3rd BMW

Sales

Everything was more or less fine. If I was nit picking...there wasnt 40 quids worth of petrol in the car. Also I should have stood up to them and said no to the life shine product at £400....but hey....I like the car.

Sales

I was well looked after from the second I walked in the door. The salesperson listened to what I wanted, he wasn't pushy, gave me the information and time to make my own and decision and kept me informed throughout the process.