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Carried out necessary work
The BMW Bournemouth team kept me informed of progress every spent of the way - helpful as I was 300 miles from home - even though it was Marshalls Scunthorpe who supplied the vehicle when new
Work done quickly Customer lounge was a good place to work for three hours No problems sorting warranty work Very professional and attentive staff
Sales man wanted me to buy 5 series which I did not want
Efficient and polite service
I was able to wait in the lounge with my dog and have a great cup of coffee while I waited.
The car was retained an extra day to fault find a steering problem without success. Even with the additional time the car was not cleaned as promised.
Again great service
The visit and work was all carried out as agreed within the agreed timescale and staff were helpful and friendly. Not cheap though!
Location of your premises traffic problems getting car to you first thing . Unable to leave with you overnight .
Nothing to fault. The whole process from sstart to finish was very painless
The quality of the service was good but the customer service was found to be wanting
Professional. Well explained. No hidden surprises. Big thank you to all the team there
Easy to deal with, open, honest service
All staff polite, it was explained what was to be done
very efficient all round
Good experience apart from waiting time.
Great service and reassurance of qualified mechanics. Staff excellent and great to be greeted by a familiar face of a lady who has been there many years.
The main dealer reception is usually unable to put me through to the service department. They agree to pass on a message to the service department which hardly ever returns phone calls.
Good initial advice and good value on the day
Did everything asked and treated with courtesy.
Simple speedy efficiency
Very long queue to drop the car off after being sent to the wrong location. My follow up pick up had to be changed. Not ideal as it added about 1 hour to me getting into work.
Staff at the branch were helpful and tried their best but clearly are under resourced. Vehicle was not cleaned properly and the inside was still grubby. Not how it used to be when owned by Wood
questions with reference to my vehicle were dealt with on time, with clear advise on how to monitor the possible fault.
Very efficient and liked the video inspection sent via email.
I always get a good service with regular updates
being looked by BMW trained staff gives piece of mind
As a service management consultant of 20 years i know bad service management, i also know good service management. The service manager at Marshalls should be trained in service management
Outcome was correct
Lack of customer service. My car was repaired with seat or floor covers. I have cream interior and oil and dirt was put over everything
See answer to above. Delay in appt part offset by courteous and helpful chauffeur ride to and from BMW service dept.
Booking was awful, was twice told a service rep would call us and nobody did. When we eventually made an appointment when we turned up at Marshalls it wasn't in the diary. Also wasn't advised service centre was different address to retail centre
No problem except that the car wasn't serviced but updated for a safety recall.
It was done to my complete satisfaction.I
Immediate date for service, car serviced and available as promised. Cost for brake pads within expectations.
Because unfortunately there was damage caused to the bodywork during the service, albeit just a very small dimple. However, they have agreed to fix this and it is due back to the garage shortly for a third party company to fix.
As said earlier,exelent service
No problems, good service, concierge service very useful.
Would be 5^ but let down by the fact my defect couldn't be repaired as it is a BMW issue and not the fault of Marshall's. Radio DAB problem, not displaying DAB data.
Because it was faultless
The overall experience was good. The taxi service was excellent.The service was all carried out with no issue. The main issue was that BMW had extended the service plan without telling me and the service team did not know this when I booked in.
Work that doesn't need doing and is only cautionary is discussed and NO pressure is applied to carry out the work that day Everything's explained and it is a joy to have your car serviced/repaired
The employee dealing with my case was able to explain the predicament, he was honest and open about the problem so I could make the right choices. He was also sympathetic. Unfortunately the problem remains a mystery.
Good people who do what they say when they say it. Excellent facilities
Again all very easy and polite friendly staff
Pleased that it was offered for my car to be delivered to me as it was quite out of my way to get to Poole during working hours.
They efficiently took all instructions and carried them out.
Attention to detail and courtesy shown by Service Manager (Guy) and the Service Dept (Matt)
Good,but the economies in the waiting lounge peevish.
Difficulty in parking. Insufficient spaces for customers.
Was fitted in with a problem at very short notice and problem was sorted very quickly. Very helpful staff
The office was efficient and the car was well serviced.
Everything went well and on time.
Comments to question one cover most of it. Another issue found was a loose wheel valve rattling inside the front left wheel. This was left inside the tyre when the wheel was refurbished as part of the pre delivery prep. You could not make this up..
Friendly and polite service.
Everything went smoothly
Everything completed satisfactorily
Everything went to plan during recent service which was undertaken with courtesy and efficiency.
Can't fault Marshall's servicing
As a BMW driver for well in excess of 20 years the 'special' experience has declined to a point where I feel I get more personal attention from my local Nissan dealer when servicing my wife's vehicle. My BMW loyalty will soon come to an end.
The answer is really the same as the previous question - everything about the service was superb on this occasion
Keiron was excellent. Guy as well. Excellent.
Very efficient - I called in to buy some adblue and Katie in Service department kindly arranged for a service engineer to do it while I waited.
From the initial phone call to the return of my vehicle, the team were professional and delivered an excellent service.
Timeframe was a little longer than I have experienced in the past but not too bad, price was very reasonable though and staff were polite.
The/internal replacement part not fitted to an acceptable standard, assured I would be advised by the service team when the new part arrived, did not happen and now Guy - service manger is now involved. The whole experience has not been good.
Upon collection of our car, Martyn had all the paper work ready for when i arrived. Saving us on time and hassle he showed me the car in the show room. Jay Adams then gave me a detailed overview of the system and features and set my driver profile.
See previous answer
Unfortunately my car was presented to me after my service without being washed or hoovered. I asked The gentleman dealing with me whether I should have expected this service and he apologised, he took the car back and it was washed and cleaned.
Friendly, helpful and understanding
See above, the way they handles my situation completely appalling
Parking is a nightmare but service is good
Our experience of dealing with John Beaver in the service department have always been positive. He is friendly and helpful, nothing is too much of a problem
Staff and management have been professional and attentive
Great from start to finish The videos are a nice touch Easy to business with
Subject to getting smokers kit - first class
All done as we would expect- this is our 3rd BMW
Everything was more or less fine. If I was nit picking...there wasnt 40 quids worth of petrol in the car. Also I should have stood up to them and said no to the life shine product at £400....but hey....I like the car.
I was well looked after from the second I walked in the door. The salesperson listened to what I wanted, he wasn't pushy, gave me the information and time to make my own and decision and kept me informed throughout the process.