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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
excellent service from marshall bournemouth
Good overall service.
Marshall's service team are second to none , even dealing with me! They are always there with friendly help and advice which for me who knows nothing about cars except how to drive them is totally reassuring!
Good quality service with attention to detail and a detailed report on the condition of your vehicle.
Even during these hard times of covid I waited for my car in a properly sanitised environment.
The process is very straight forward particularly during the Covid crisis. In fact I would say it is more streamlined and orderly than previously. Lessons to be learned from a pandemic perhaps, and of course parking on arrival is much easier.
Perfect experience
Excellent service
My car was washed & vacuumed perfectly
Service was completed in a timely manner, good COVID measures in place too.
Great and swift
Again. Excellent service.
Prompt service car ready when said and cleaned nicely in and out
Replacement charging cable changed quickly & courtiously
MOT completed within my required timescales.
I consider that what I received was a faultless and professional service.
Your representative Saurav Thapa was very helpful, fully explaining the procedure
Competive quote honered at the price agreed when booking.
Despite COVID-19 the service centre dealt with customers quickly and efficiently.
The service advisor was very thorough and double checked on 1-2 points with the car mechanic working on my vehicle, to ensure I had complete answers and resolution on the items I had raised for attention.The service and communication were excellent.
Friendly staff
Really efficient, welcoming and helpful. A great service that gave me genuine reassurance that my car is fit for another 12 months - and whilst expensive, I value the 'peace of mind' and the genuine expertise of the BMW-Marshall (Bournemouth) Centre.
Marshalls worked hard to resolve an unusual gearbox problem
Excellent service from my customer adviser
Service completed on time
good service and cleared a 'fault' that was showing
Well looked after by Kate and pleased with the car.
John was very good
Friendly and honest staff. Was really pleased with the whole experience.
No issues found with sales and servicing
very detailed and thorough check
nothing to complain about
with the covid lock down in place there have been some difficulties in the organisation but the staff at Marshalls have come up trumps keeping me in the loop at all times
As above !
The showroom & protocols to deal with COVID situation were very good & despite various constraints the sales experience was very good.
Completely satisfied - James Armstrong in the dealership couldn't have been more helpful and accommodating. All information and advice was clear and he articulated everything really well, overall great service.
As stated above the care and service given was fantastic.
Friendly professional service
As above everything that was promised was done
From firstly going into the dealership and choosing my vehicle,and then subsequently placing my order,I felt treated with courtesy and respect throughout.
Good support, comprehensive explanation of the car, cars well displayed,
I gave this answer because 1..nothing was to much trouble for my local dealer 2..I was kept up to date about everything from order to delivery 3..the whole process was exactly how I expected it should be
Centre was friendly and looked after us.
I had step by step emails continuously letting me no my cars exact movements so I new exactly where we were at the whole time and everything went exactly to the time frame given.
Alex Sanders from Marshall BMW Bournemouth is a credit to both BMW & Marshall, his product knowledge and attention to detail are fantastic.
Peter was very helpful and we felt he was straight with us.
Antony and the finance team were very professional and helpful With the new car Finance and pex Spent over 2 hours with a the handover
I thought the Sales person Peter Faulconer was first rate
Peter Faulkner he was my sales representative he was absolutely perfect and very efficient kept me updated regularly with emails. In this Covid Situation of 2020 he made me feel very safe he was very thorough with the PPE.
Considering the Covid problems I think they did a fantastic job.
Helpful sales.
Overall very satisfied bearing in mind buying in times of COVID - always felt showroom provided a safe environment
Andres was very helpful and pleasant to deal with.
Andres was excellent
Peter was very helpful