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Timely and polite service
It was well organised and efficient.
Job completed on time and I particularly like the valeting of the car which was very well done.
Car was serviced and cleaned in expected time frame.
A well run operation
Explained what work was carried out.
Anthony was a good rep, listen to my requests and assisted with my final decision.
Extremely happy with service I received and the help I was given by John Beaver to get my vehicle booked in very quickly due to the problem that the vehicle had. Thank you John.
Online video inspection very useful. Speedy service. Post inspection clean.
work completely quickly and professionally, all social distancing rules followed, car was cleaned after work completed
Professional staff who kept me updated for the time my vehicle was with you, the member of your staff that dealt with me was extremely polite and helpful. He was a real credit to your company the sort of member of staff you should be proud of.
Good value for money with Service and MOT. The car was cleaned to a lovely standard as well. I liked the video that I was sent by emsil dhowing the safety checks
Because the service department were very understanding and sorted my problem out with regards to the charge for the brake fluid service
Very good service and friendly staff
Booking the service was easy and straightforward. Comfortable place to wait and service completed punctually.
After confusion with the service and parts being unavailable once the manger was informed of the situation he made sure I received the high standard of service I would expect from BMW
Excellent and service was second to none. Would always bring my car here for work.
Great service as ever
Everything was done. It took less time than I was advised. I was able to work in their upstairs custome suite while my car was being attended to.
Felt very safe when visiting the service centre
Everything was fine and explained completely. Easy handover and happy with COVID methods.
I liked the video i was sent during service, Price as expected. Done quickly
Easy booking process, car MOT completed within timeframe specified.
Katie took ownership
friendly and efficient service
Great customer service and complimentary hoover and wash which was wonderful.
Superb attention from Katie Brooks-Hewitt the Senior Service Advisor and my car, which I am very particular about, was treated very well whilst it was there for firstly a new battery and secondly for a gear box leak.
Not only was the vehicle washed and hovered out, whilst waiting for the vehicle I recieved an e mail with the safety check video, great use of technology, clear concise and very informative
Everything done as described.
The lady I dealt with was very professional and friendly
Allowed to wait in covid safe environment
Very helpful attitude
Same as above
Jacob was very helpful and informative
Excellent communication throughout
Found the problem quickly, car now runs smoothly
Jacob was very attentive & couldn't do enough to ensure service was satisfactory
Friendly, efficient service and excellent Covid related processes at the repair centre. The work was completed in a very short period of time and the car was cleaned to a high standard inside and out.
The service provided was by experienced staff and very high level of precautions were taken during the current Covid 19 period.
Great service, well organised.
Very helpful advice and always receive updates on the car when in for service ect.
Super response, and car dealt with quickly and efficiently
I was kept informed of everything and ask multiple times if there was something else they could do to help making sure of my satisfaction
As i think i said it all first time,i can ad no more
All went smoothly.
Friendly and professional. They were able to diagnose and intermittent problem with rear indicators and book the vehicle in for rectification in 10 days.
As for Q1
As above - I was there for an air bag recall.
Everything seemed thorough and in order.
They were helpful, efficient and very friendly.
Professional and Responsible to Needs and Wants. Used this Dealership for the first time very impressed with the service.
Considering the Covid restrictions in place, the BMW centre had adapted admirably to ensure that the experience was as seamless as usual.
Our new car was delivered on time, and handed over perfectly, Evan in these difficult times.
Straightforward process, paperwork all ready for signature, plenty of time allocated for discussion and feedback. Great service.
Very easy and covid safe. Great communication.
Efficient, fuss free handover and good communication from sales rep
There was obviously delays due to going back in to lockdown after I ordered the car, but i was kept fully updated throughout and the car was delivered at the time I was told it would be.
It was straight forwards.
Kept informed and always friendly and polite
Anthony was patient and met my requirements in a timely manner providing me with competitive quotes yet did not hassle me, unlike other dealers.
Given restricions placed on the process by Covid the process was very well handled. I was able to take the car on an extended test drive and Peter Falconer the Sales Exec.was very helpful in providing clear and concise answers to all of my questions.
Very professional, followed Covid guidelines perfectly and I felt very safe
Very good especially in these difficult times, although sad Peter at Bournemouth BMW Marshall couldn't complete due to covid, but did have a courtesy call after.
excellent salesman ,best yet and its my 5th bmw
I couldn't fault anything about my experience with the bmw dealer they were amazing always there to help kept me updated
I knew what I wanted and the dealer enabled it with extreme politeness and efficiency
From my first contact with Andres Lopez Londono everything was done to assist my requirements and help me with purchasing the right vehicle that meet my needs while all the time I was made to feel I was in control and not under pressure