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ABOUT CENTRE

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Cassius Newton

Sales Executive & Motability Specialist

Andres Lopez

Sales Executive & Motability Specialist

Stefan Toth

Sales Executive & Motability Specialist

Paul Best

Sales Executive & Motability Specialist

Leon Mills

Sales Executive & Motability Specialist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are only interested when you're spending money.

Service

Car running lovely and was cleaned really well

Service

Job done at short notice and satisfactorily completed.

Service

All very good - hey, isn't this a bit silly?

Service

Waited upstairs in lounge and wait time as originally advised

Service

Not sure why this service was nearly double the price of similar service 2 years ago

Service

Really good service from sales and service teams.

Service

Unable to find, so didn't rectify the fault.

Service

Efficient service carried out in time and to price.

Service

Everyone in the service department has a helpful, positive, friendly, can-do, customer-focussed approach.

Service

we asked for a quote to replace wipers with the service for my M4, despite several reminders no one phoned with a quote so we took the steps to replace them ourselves.

Service

They never answer the phone or return emails or telephone calls. Katie in the service department, brilliant! The other departments I won't waste my time with.

Service

Although I knew what I was looking for in my next car, I didn't know if it would allow me to get in and out easily with my mobility. Once I had established I was allowed to test drive a similar model and was very excited to place my order.

Service

There was no courtesy car available for over 2 months from when I wanted to book my car in for a repair, under warranty. I had to agree to not having a car. I received my car back with a new fault, central locking not working. Still not fixed.

Service

Excellent service levels and contact

Service

As previously stated.

Service

Good customer service and enjoy a Diet Coke while waiting

Service

Poor. Booking over two weeks even when I didn't want a courtesy car. Asked about inefficient hand-brake, to be told there would be a charge. 2nd service should include check & adjust? Dash cam turned off, not informed, so not turned on for 4 days!

Service

I was completely satisfied with the actual service, but I had requested to get an estimate for two minor paint repairs whilst the car was in. Sadly this has never been given.

Service

Service agent (John) is always courteous and keeps me informed of extra work requirements.

Service

My car was booked in for a warranty repair, with the promise of a loan car. However on the day no car was available, due to shortages. The staff did organise a lift for me instead. The repairs were carried out promptly & I was kept updated.

Service

Concerned about road noise, only to be told that although I had owned the car only a short time & had a BMW warranty the tyres had been run at wrong pressure causing uneven wear.

Service

My vehicle was completed within my specified time frame and I was kept up to date throughout the process

Service

Service completed within specified time. Details well explained.

Service

Kept me well informed

Service

Very satisfied, everything explained to me and well priced. Always enjoy the valet as well.

Service

Service was quick, organised and was impressed that it was cheaper than quoted. Only the valet could have been better e.g. wheels.

Service

Everything on time and good communication

Service

Cost of the service was far too high for what was essentially an oil change

Service

I was booked in but then the appointment got put back a week by them

Service

Service work and MoT carried out fine. I have a nagging SatNav problem that remains on the 'customer to monitor' list - as my warranty ends, I hope that this will still be resolved should it worsen.

Service

So far so good.

Service

As above - including efficient and help full collection door to door service

Service

I'll probably have changed car before you have the time to look at my current one. It's a good thing I have another car to use else I'd be literally screwed!

Service

It took two days when in the past I am sure it would have been done in a day. When the car was returned I expected to have to readjust seats and mirrors but wasn't told the radio and phone no longer worked.

Service

Great service.

Service

The overall experience was good but my appointment wasn't in the records (I wasn't expected) apparently due to a changeover of systems, and customer parking was inadequate.

Service

all done on time no issues found

Service

Very good. Always helpful. They go out of there way to please you. They run to time.

Service

As I needed a replacement car for when mine was being mended, I booked in December and a car was not available until early February. Felt it was a long time too wait therefore not completely satisfied. And the replacement car was really dirty inside.

Service

I also was quoted a price for a job and then called back hours later to say they had underestimated and added another couple hundred to the price.

Service

Parking is awful! Could be a better

Service

2 Weeks after the service I started to receive 'rear brake pads require replacing' alerts. I was not informed that the pads would need replacing after the service (and why were they not replaced during the service).

Service

The team at Marshall BMW, took my concerns seriously and sorted the warranty issue I had in a good timeframe whilst keeping me informed.

Service

My service was carried out very smoothly.

Service

Had a brilliant all round service

Service

Had to wait over a month to book service.

Service

I love the fact that I recieved a complimentary end of warranty check (what a brilliant idea), the MOT price and brake service prices were competitive and being able to work from a desk whilst I wait is again a brilliant idea.

Service

swift service and kept up to date as well as explaining what was and did occur

Service

The staff are friendly and knowledgeable plus the excellent courier service is well planned and courteous.

Service

Very satisfied but I have to wait and see if everything was done that should have been done

Service

With no courtesy car, bmw could only book me in for a minor job in two months time

Service

After booking the service I still received messages that a service was due. I rang your service dept. 4 times over 2 days just after Christmas and asking for an online call back with a query. Despite promises no-one came back to me.

Service

Everything was carried out as i would expect from a main dealer. I am very happy with the work

Service

Kept me informed of the service progress. Collected my car and delivered back promptly. Efficient and courteous.

Service

Friendly and helpful staff and a much more competitive price but most important I have trust in the staff

Service

Very quick and efficient, love the fact that you clean the car and enjoyed the i3 courtesy car.

Service

All of your team were excellent, in particular your delivery driver who was first class and a credit to your business.

Service

Overall ok although compared to previous JLR service the facilities for a premium brand vehicle were somewhat limited

Service

There never seems to be enough staff so had to wait a while as three people ahead of me and all i was doing was dropping car and keys off.

Service

Sorted fault which again is design fault but John was perfect in his handling of it and kept me informed...all much appreciated

Service

as above also cleaned car

Service

Clutch was replaced free of charge under warranty after less than 8000mls. I was surprised that it failed so quickly.

Service

I reported a fault with the way the car runs but they could not find a fault .

Service

Efficient pick up and drop back which was appreciated. Only issue was how far ahead had to book to get this service.

Service

Because of the service recieved as stated above Poor communication Lack of video Lack of communication from driver droppibg car back again

Service

There was nothing to criticize.

Service

Marshalls Bournemouth were excellent through the process. They negotiated respectfully and were clear on what could and could not be done to find a deal. The car was delivered when they said it would be, and was presented excellently.

Sales

Sales team were very good especially Leon Mills who at times went out of his way in making sure i was kept up to date on progress with the car purchase

Sales

Let down twice with people not calling back after promises they would do so. Left feeling everything was 80% for their benefit and 20% customer focus. Will probably try different Dealer next time.

Sales

Salesman Dan Barclay was professional all though the transaction, together with Martin Upshall and his team I was treated brilliantly, Dan was extremely helpful and polite, thank you to them , I am very happy.

Sales

The showroom was spotless, the receptionists were lovely, even though they were posher (for want of a better word) than me and coffee was continually on tap

Sales

What a great team who go the extra mile to make sure that the car you choose is perfect for you & the unveiling at hand over exceeded all expectations

Sales

Everything went smoothly and the staff were very attentive.

Sales

Helpful and informative Salesman