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BMW on Motability. £0 advance payments until 31 March 2020.

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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CHRISTMAS OPENING HOURS.

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THE BMW X7. NOW AVAILABLE WITH 4.9% APR REPRESENTATIVE*.

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THE BMW X3 & X4 M COMPETITION OFFER.

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BMW ON MOTABILITY.

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THE NEW BMW 1 SERIES LAUNCH.

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BMW AIR CONDITIONING REFRESH.

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69 PLATE SEPTEMBER SALES EVENT.

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BMW 3 SERIES LOYALTY OFFER.

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BMW X5 TECHNOLOGY PACKAGE OFFER.

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BMW 2 SERIES M SPORT PLUS PACKAGE OFFER.

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THE BMW i3: NOW AVAILABLE ON MOTABILITY.

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BMW ON THE MOTABILITY SCHEME.

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THE NEW BMW 3 SERIES AND Z4 LAUNCH.

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GIVE YOUR BMW A DETOX.

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THE NEW BMW ADVANCED CAR EYE 2.0

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BMW FLOATING HUB CAPS

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Introducing the new BMW X4

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BMWs Available For Immediate Delivery.

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The BMW 5 Series 0% APR Offer

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BMW Help: Recalls

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BMW celebrates 10,000 BMW i3 sales in the UK.

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The New BMW X2

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Good news. We've lowered our brake servicing prices.

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The new BMW 5 Series Touring

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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How can a BMW Genius help me?

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Your Perfect BMW Couldn't Be Closer.

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Meet the team

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Carl Harris

Head of Business

Rob Butler

Used Car Sales Manager

Adam Maher

Business Manager

Martin Upshall

Business Manager

Cassius Newton

Sales Executive & Motability Specialist

Andres Lopez Londono

Sales Executive & Motability Specialist

Paul Best

Sales Executive & Motability Specialist

Leon Mills

New Car Sales Executive & Motability Specialist

Cavin Sewell

Sales Executive

Peter Falconer

Sales Executive & Motability Specialist

Alex Sanders

Sales Executive

Verity Butler

Sales Executive

Anthony Phelan

Sales Executive

Callum Holland

Sales Executive

Kevin O'Brien

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I just like them

Service

As above. Being told that this never happens and the driver couldn't remember why they were in another car. Not having any form of apology for a week isn't acceptable. Fobbed off. Ignored.

Service

The site is always very congested and I am constantly concerned about damage occurring to my vehicle. The parking spaces are narrow and it is easy to pick up door damage. The site is not big enough or suitable for the amount of business.

Service

The service was carried out perfectly and in good time

Service

Although the job the car went in for was completed OK A problem I asked about re rain water entering the rear hatch and running out through the locking system when the hatch was opened was completely ignored.

Service

When I arrived, I was asked my name, pointed in the general direction of some seating and told to wait for someone to book my car in. I waited about 7 mins before anyone spoke to me! Oh, and no biscuits with the coffee!! ??

Service

Work was done in a timely fashion and the complimentary clean was a nice touch

Service

The amount of parking is inadequate for the volume of cars turning up for servicing.

Service

Please see above. The whole place seems to lack energy.

Service

Because a problem with my car still exists and although intermittent is not sufficiently intermittent to go un-noticed. Also when asking customers to arrive for an 8:00am service. I would expect the doors to open perhaps at 7:50 rather than wait to 8

Service

Professional.

Service

The bill was over £500 and I had to remove the technician plastic seat cover myself. Not a big deal but took the shine off the experience

Service

Excellent. Did what they said when they said they would. Very helpful and friendly with it too.

Service

Slight hiccup when they were unable to supply a loan vehicle after I ordered one over a week in advance. Due the my vehicle not being ready until the following day the manager arranged a vehicle for me. This was customer support at its best. Thanks.

Service

Thorough and helpful at all times.

Service

Prompt

Service

Good service, very prompt.

Service

Very helpful. Kept us informed. I am well known and am treated like someone who is known and valued.

Service

Rang beforehand saying sensor measuring tyre pressure differs from my three hand units. They said nothing wrong, which did not answer the query. Consulted the local garage who explained clearly that there can be a 15% difference on hand units!

Service

Good price and pleasant experience.

Service

Professional and friendly service

Service

I think the service offer was v good - I used to tell people about it in my job - the engagement with an individual when you booked who knew you - your now using a call centre but it doesn't work well the guys are clueless

Service

Great service

Service

Because work done was good including video and front desk , I had to rebook the dates 3 times and there was no fuss in doing it

Service

I reported an issue with the clutch as to which the dealership confirmed, however for the dealership to take the issue up under BMW warranty (despite vechile still within 3yr mfr warranty) i had to comit to covering the cost of gearbox removal.

Service

Hassle free friendly service.

Service

The car has a constant rattle from the front that I suspect I should have asked you to take a look at when I brought it in

Service

Their original booking arrangements with me were maintained including drop off and pick-up to collect my car.

Service

Always take it there for service and MOT. Efficient and also handy getting a loan car for the day.

Service

Everything was done that was sate would be done within time stated

Service

As above- very easy to book in and nothing was too much trouble

Service

Poor knowlege about service requirements Inconsistant advice about cost Service took longer than expected Work not completed and had to return

Service

Failed to offer the service stamp or even to ask if it was required, had to return to the garage to gain service stamp.

Service

Courteous and professional service, car was collected from my home.

Service

Arranged everything for me. From the reminder of the servicing, arranging the hire car, talking through everything that has been done, just highly professional.

Service

My telephone conversation the day before I took my car in was somewhat disconcerting and frustrating. I rang up to book my car in for what I thought was a flat tyre but he said they weren't taking bookings until the end of the following week.

Service

The helpful service I get from John Beaver is much appreciated. I am disappointed that Marshall wish to charge me to rectify damage caused during a routine service to the exhaust system which has set up a recurring noise & wish the decision reviewed

Service

Once the booking was sorted I was happy with the dealership.

Service

I have received 3 calls since trying to book the mot!

Service

l pointed out a small tear on the drivers seat. A photo of this was taken and past to the warranty manager and l should hear back within 5 days. After repeated telephone calls and an email still waiting a response.

Service

Because you have looked after me when I needed it.

Service

I know my car is in the best hands.

Service

The courtesy car was filthy inside and out and handed over with no fuel in the tank. I think the car was an X1 manual - which is the most disappointing courtesy car I've driven so far.

Service

Great front staff who are welcoming, give great service and helpful advice when needed. I assume your technicians are of the same high quality!

Service

Always quick and simple to explain any issues. Flexible with booking and do a great job servicing my M4.

Service

Thought car would be serviced and mot'd in one day. Got to 5pm and had not heard anything so rang BMW. They called me back but it was then too late for me to get to them. Picked car up next morning which was ok but not quite so convenient.

Service

Work completed to requirements.

Service

My wife booked in about a month in advance to have a courtesy car which was then cancelled the day before so she had to rearrange although staff were helpful

Service

Difficulty in making initial appointment Unhelpful call handler at initial booking in Difficulty in getting through via telephone Messages left but not returned Failure to pass on messages regarding pick up

Service

Fast service

Service

The recent experience whilst waiting for the return of my car was disappointing. The waiting room has a coffee machine but where previously cakes and biscuits were on offer, this time there was nothing. This is poor given the time waiting.

Service

Very easy to book the car in for a service, looked after at reception Kept up to date with how things were going with the service and MOT. Given a lift into Wimborne and picked up from Home by Mr Archer who is always very pleasant and helpful

Service

Excellent customer service at Marshall Bournemouth. Guy Allington and the team really are true professionals and model ambassadors for the BMW brand.

Service

Very attentive staff

Service

Exceptionally pleased with my experience dealing with Paul and BMW for my New car,

Sales

No reason not to

Sales

Peter was without doubt one of the very best sales executives I have dealt with. Very clearly explaining every aspect of the process and without any sense of pressure or false enthusiasm!

Sales

I could not have asked for more of Cavin and Verity. The reception were professional and attentive. my intermediate needs were brilliantly taken care of. I could have asked for nothing more.

Sales

Callum Holland was very good, helpful, attentive. Couldn't ask for more.

Sales

Verity was very helpful as was her manager. But when I visited and she wasn't there the guys were not as helpful and one kept telling me about my 'entry level' car. I work in sales and would NEVER say that. Made me feel not so valued as a customer.

Sales

We had a wonderful experience the professionalism of Cavin Sewell was impeccable.

Sales

Excellent

Sales

Excellent service from Marshall's of Bournemouth from start to finish. Reception staff were welcoming, the sales person was approachable and had an extensive knowledge of the product.

Sales

Excellent service from Peter Faulkner from start to finish

Sales

We dealt with Andreas, he was amazing. So friendly, very good at his job and not pushy at all, which we liked.

Sales

The sales lead, Peter Falconer, come across as unprofessional and brash at times. He left sarcastic voicemails which intimated that he did not consider me a serious customer when, in fact, my grandmother had passed away.

Sales

Nothing went wrong. All good.