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Work was done ok but took longer to do than quoted with no extra work required to account for this. It took 2 phone calls one online form and an email before anyone got back to me to book the work in the first place
Car was serviced I the time specified and I was contacted to let me know. Also a much needed clean wash done
Service adviser - Katie - very helpful, friendly and efficient
Staff courteous and polite. Any questions answered with clear explanations as to what or why any work was required. The car was ready early too!
Marshall always give great customer service
Very pleased with service and the way I was looked after - able to work while waiting.
Rapid response to repeat fault
Great service prompt and courteous
Staff was very polite and kept me updated
A lift was arranged to collect me to collect my car which was very useful. The boys were very professional.
helpful, is not the enough - they all go that extra mile to ensure my visit is a good one
All good as above. Collect and deliver service was really professional. Only concern is that the car is telling me I need a service in 3600 miles!!! Its just been done, so will need to look into this.
We have taken our cars to Marshall Bournemouth for over 15 years and never had any problems.
Completed quickly, in line with quote, good facilities while I waited.
I was not convinced that your technical staff were being straight with me on the matter of my mileage trip and digital clock not staying set, after setting the correct time. Told that the battery voltage was dropping causeing it to lose its memory
Helpful and friendly staff, good all-round experience
All three recalls were dealt with expertly
standard service completed satisfactorily, promptly and with extremely polite and courteous staff.Couldn't give complete satisfaction as I couldn't reproduce a wheel/road noise issue on test run with technician. Possible tyre issue.
Apart from initial misunderstanding with receptionist who provided me with incorrect information, everything went exactly as hoped from a premium brand. Only misgiving, moved to a Mini as a courtesy car from my comparatively large X3.
Quicke efficient service and follow-up.
I accept that things do go wrong and the mark of an organisation is how such problems are subsequently dealt with. The service rep at Bournemouth, Samantha Fernhead, was excellent and kept me up to date with progress.
James Dillon was excellent
Prompt response to collecting car for repair and offer of a courtesy car. Slight delay to returning the car.
Car was not cleaned before return and dirty safety boot marks were left in the drivers door card and kick plate that took me an hour to get rid of.
Same as above worst after sales service I've ever come across... Bought my 1st bmw was excited but definitely will be my last
Had very good experience with service
Smooth operation from collection of car to its return later in the day.
The delivery and collection arrangements made, including my transport home and pick-up later, worked faultlessly on the day.
It was a pity I was not informed the car would not be ready on the same day Although I had a loan car I was waiting round for a phone call
Never have any problems and staff are always polite and helpful.
Service is ok .. but I m still waiting for my new service pack quote ..one of your team member offer me will send the future service plan quote by email .. nearly over one week now still , I didnt get it .. I m not happy about that
I had booked in at a specific time to have a new battery fitted. I was there on time but waited for two hours rather than the thirty minutes that I was told to expect.
High standard of service.
The salesman was most attentive
The girl at reception was very polite and friendly, coffee is good as well whilst waiting the 2 hours in the customer room
Car was not cleaned to my standard. Water marks left on the car
Took to much effort to book. As a customer who has had multiple bmws I'm succession, I didn't feel like a valued customer
Salesman Daniel Barclay was very helpful and informative on the vehicle that we purchased
The purchase was easy but I felt there was little feed back to let me know the progress of delivery. It was clearly a rush to beat end of the month nth sales targets and hence the car was not fully checked prior to delivery and hence the missing item
features of the car were not explained/demonstratedno manual for satnavno wow
Helpful and only at the end of the phone for anything