As above. Being told that this never happens and the driver couldn't remember why they were in another car. Not having any form of apology for a week isn't acceptable. Fobbed off. Ignored.
The site is always very congested and I am constantly concerned about damage occurring to my vehicle. The parking spaces are narrow and it is easy to pick up door damage. The site is not big enough or suitable for the amount of business.
The service was carried out perfectly and in good time
Although the job the car went in for was completed OK A problem I asked about re rain water entering the rear hatch and running out through the locking system when the hatch was opened was completely ignored.
When I arrived, I was asked my name, pointed in the general direction of some seating and told to wait for someone to book my car in. I waited about 7 mins before anyone spoke to me! Oh, and no biscuits with the coffee!! ??
Work was done in a timely fashion and the complimentary clean was a nice touch
The amount of parking is inadequate for the volume of cars turning up for servicing.
Please see above. The whole place seems to lack energy.
Because a problem with my car still exists and although intermittent is not sufficiently intermittent to go un-noticed. Also when asking customers to arrive for an 8:00am service. I would expect the doors to open perhaps at 7:50 rather than wait to 8
The bill was over £500 and I had to remove the technician plastic seat cover myself. Not a big deal but took the shine off the experience
Excellent. Did what they said when they said they would. Very helpful and friendly with it too.
Slight hiccup when they were unable to supply a loan vehicle after I ordered one over a week in advance. Due the my vehicle not being ready until the following day the manager arranged a vehicle for me. This was customer support at its best. Thanks.
Thorough and helpful at all times.
Good service, very prompt.
Very helpful. Kept us informed. I am well known and am treated like someone who is known and valued.
Rang beforehand saying sensor measuring tyre pressure differs from my three hand units. They said nothing wrong, which did not answer the query. Consulted the local garage who explained clearly that there can be a 15% difference on hand units!
Good price and pleasant experience.
Professional and friendly service
I think the service offer was v good - I used to tell people about it in my job - the engagement with an individual when you booked who knew you - your now using a call centre but it doesn't work well the guys are clueless
Because work done was good including video and front desk , I had to rebook the dates 3 times and there was no fuss in doing it
I reported an issue with the clutch as to which the dealership confirmed, however for the dealership to take the issue up under BMW warranty (despite vechile still within 3yr mfr warranty) i had to comit to covering the cost of gearbox removal.
Hassle free friendly service.
The car has a constant rattle from the front that I suspect I should have asked you to take a look at when I brought it in
Their original booking arrangements with me were maintained including drop off and pick-up to collect my car.
Always take it there for service and MOT. Efficient and also handy getting a loan car for the day.
Everything was done that was sate would be done within time stated
As above- very easy to book in and nothing was too much trouble
Poor knowlege about service requirements Inconsistant advice about cost Service took longer than expected Work not completed and had to return
Failed to offer the service stamp or even to ask if it was required, had to return to the garage to gain service stamp.
Courteous and professional service, car was collected from my home.
Arranged everything for me. From the reminder of the servicing, arranging the hire car, talking through everything that has been done, just highly professional.
My telephone conversation the day before I took my car in was somewhat disconcerting and frustrating. I rang up to book my car in for what I thought was a flat tyre but he said they weren't taking bookings until the end of the following week.
The helpful service I get from John Beaver is much appreciated. I am disappointed that Marshall wish to charge me to rectify damage caused during a routine service to the exhaust system which has set up a recurring noise & wish the decision reviewed
Once the booking was sorted I was happy with the dealership.
I have received 3 calls since trying to book the mot!
l pointed out a small tear on the drivers seat. A photo of this was taken and past to the warranty manager and l should hear back within 5 days. After repeated telephone calls and an email still waiting a response.
Because you have looked after me when I needed it.
I know my car is in the best hands.
The courtesy car was filthy inside and out and handed over with no fuel in the tank. I think the car was an X1 manual - which is the most disappointing courtesy car I've driven so far.
Great front staff who are welcoming, give great service and helpful advice when needed. I assume your technicians are of the same high quality!
Always quick and simple to explain any issues. Flexible with booking and do a great job servicing my M4.
Thought car would be serviced and mot'd in one day. Got to 5pm and had not heard anything so rang BMW. They called me back but it was then too late for me to get to them. Picked car up next morning which was ok but not quite so convenient.
Work completed to requirements.
My wife booked in about a month in advance to have a courtesy car which was then cancelled the day before so she had to rearrange although staff were helpful
Difficulty in making initial appointment Unhelpful call handler at initial booking in Difficulty in getting through via telephone Messages left but not returned Failure to pass on messages regarding pick up
The recent experience whilst waiting for the return of my car was disappointing. The waiting room has a coffee machine but where previously cakes and biscuits were on offer, this time there was nothing. This is poor given the time waiting.
Very easy to book the car in for a service, looked after at reception Kept up to date with how things were going with the service and MOT. Given a lift into Wimborne and picked up from Home by Mr Archer who is always very pleasant and helpful
Excellent customer service at Marshall Bournemouth. Guy Allington and the team really are true professionals and model ambassadors for the BMW brand.
Exceptionally pleased with my experience dealing with Paul and BMW for my New car,
Peter was without doubt one of the very best sales executives I have dealt with. Very clearly explaining every aspect of the process and without any sense of pressure or false enthusiasm!
I could not have asked for more of Cavin and Verity. The reception were professional and attentive. my intermediate needs were brilliantly taken care of. I could have asked for nothing more.
Callum Holland was very good, helpful, attentive. Couldn't ask for more.
Verity was very helpful as was her manager. But when I visited and she wasn't there the guys were not as helpful and one kept telling me about my 'entry level' car. I work in sales and would NEVER say that. Made me feel not so valued as a customer.
We had a wonderful experience the professionalism of Cavin Sewell was impeccable.
Excellent service from Marshall's of Bournemouth from start to finish. Reception staff were welcoming, the sales person was approachable and had an extensive knowledge of the product.
Excellent service from Peter Faulkner from start to finish
We dealt with Andreas, he was amazing. So friendly, very good at his job and not pushy at all, which we liked.
The sales lead, Peter Falconer, come across as unprofessional and brash at times. He left sarcastic voicemails which intimated that he did not consider me a serious customer when, in fact, my grandmother had passed away.
Nothing went wrong. All good.
Marshall Bournemouth
Bournemouth
