Loading...

ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My service was carried out very smoothly.

Service

Had a brilliant all round service

Service

Had to wait over a month to book service.

Service

I love the fact that I recieved a complimentary end of warranty check (what a brilliant idea), the MOT price and brake service prices were competitive and being able to work from a desk whilst I wait is again a brilliant idea.

Service

swift service and kept up to date as well as explaining what was and did occur

Service

The staff are friendly and knowledgeable plus the excellent courier service is well planned and courteous.

Service

Very satisfied but I have to wait and see if everything was done that should have been done

Service

With no courtesy car, bmw could only book me in for a minor job in two months time

Service

Kept me informed of the service progress. Collected my car and delivered back promptly. Efficient and courteous.

Service

Everything was carried out as i would expect from a main dealer. I am very happy with the work

Service

After booking the service I still received messages that a service was due. I rang your service dept. 4 times over 2 days just after Christmas and asking for an online call back with a query. Despite promises no-one came back to me.

Service

Friendly and helpful staff and a much more competitive price but most important I have trust in the staff

Service

Very quick and efficient, love the fact that you clean the car and enjoyed the i3 courtesy car.

Service

There never seems to be enough staff so had to wait a while as three people ahead of me and all i was doing was dropping car and keys off.

Service

Overall ok although compared to previous JLR service the facilities for a premium brand vehicle were somewhat limited

Service

Sorted fault which again is design fault but John was perfect in his handling of it and kept me informed...all much appreciated

Service

All of your team were excellent, in particular your delivery driver who was first class and a credit to your business.

Service

as above also cleaned car

Service

Clutch was replaced free of charge under warranty after less than 8000mls. I was surprised that it failed so quickly.

Service

I reported a fault with the way the car runs but they could not find a fault .

Service

Efficient pick up and drop back which was appreciated. Only issue was how far ahead had to book to get this service.

Service

There was nothing to criticize.

Service

Because of the service recieved as stated above Poor communication Lack of video Lack of communication from driver droppibg car back again

Service

Personal and helpful service. Feel assured.

Service

Friendly and helpful members of the Service team, my questions were answered, the work was carried out in a satisfactory way and my BMW was returned in nice clean condition

Service

Service went well

Service

Because I had a Warning oil light saying I needed to top up the oil just days after the service. I am wondering if the oil level was checked

Service

everything happened on schedule with no fuss

Service

Necessary work, under guarantee, completed quickly and temporary free hire car provided, with delivery to residence. Staff helpful and informative. Pleased with the cleaning undertaken before car returned, in sparkling condition.

Service

Greeted by friendly staff. Explaination of work to be done

Service

Impossibly busy the service department nevertheless fitted me in to fit two new tyres. THANK YOU.

Service

Nice people, but did not seem to understand the severity of the problem at the start.

Service

See above and also being picked up to return to service centre to be told the car wasn’t ready and then waiting for over half an hour

Service

See previous answer. Front desk and support staff were great but the service technician let them down.

Service

Just get things fixed and sorted.

Service

Same as above. Tyre pressure was way too low when I collected the car. Rubber scratch marks on the outside of the car.

Service

A good service overall, when car is to be collected from service not sales site, that should be made clear. Sales reception have a pile of printed maps/directions to Service site, so it clearly happens regularly!

Service

Warranty problem on roof not sorted and quoted around 175 for further investigation

Service

Apart from not having a loan car everything else was ok.

Service

car attended to and fault rectified quickly

Service

Completely satisfied

Service

Helped me find a car that was right after looking at lots of options. Leon was very good

Service

Staff helpful

Service

Nothing to much trouble.

Service

They were amazingly polite and efficient and did everything to make my experience with them go smoothly. Special thanks to Paul who handled my visit and to the lovely gentleman who drove me to Bournemouth whilst I waited for the car.

Service

Could have been a warmer welcome, but come to expect below decent standards from Marshall.

Service

everything was carried out within timescale and budget

Service

Service v good, but I was not kept informed. I had to phone up after 8 days and was given a rehashed version of the original assessment as if it were news. Promised a phone call the following week but did not materialise. Eventually BMW Assist told m

Service

Always good with helpful staff. Rating given due to no appointments available for several weeks.

Service

Reasonable prices for a prestige main dealer, quite accommodating (was offered a waiting appointment at relatively short notice), pleasant waiting area etc

Service

Excellent service from Matthew Farley Superb customer care from Guy Allington

Service

This time my experience was perfect.

Service

Very professional service team and make you feel welcome.

Service

Service coordinator was excellent, collecting and returning the car

Service

It was only a changeover of summer to winter wheel/tyre combination - what could possibly go wrong?

Service

Just hope everything you said had been has in fact been done correctly.Also car comes back washed but is never cleaned as much inside or windows as it used to be. Thischange has been made since takeover - a pity

Service

Excellent Reception staff, job done in time and at quoted cost plus a free car wash.

Service

Despite having a number of challenges with my new car since purchase, my service adviser, Paul Davis, has been exceptional and very accommodating and helped get all problems resolved.

Service

When a replacement spare part is received and fittedI will be completely satisfied

Service

They have always been very helpful and persevered trying to cure the steering column rattle even though they did not supply the car.They have always provided me with a good loan car and kept me well informed.Car always returned very clean.

Service

Very good as I can wait for the car to be serviced.

Service

See above.

Service

Very helpful and professional staff.

Service

Always a great job and customer service is excellent

Service

Helpful and informative Salesman

Sales

Everything was handled by the dealer and all staff I had contact with.

Sales

It took thrre and a half hours to collect the vehicle, felt like nothing was prepared.

Sales

I’ve got a car I’m delighted with and the buying process has been easy and enjoyable

Sales

The salesman was very professional and worked hard to provide the car i brought

Sales

A smooth fault free experience with a good explanation of the controls of the car.

Sales

As above purchase erc perfect, delivery time not so good.