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Martin White

Head of Business

Adam Khodabacus

General Sales Manager

Adam Maher

New Car Sales Manager

Martin Upshall

Business Manager

Luke Edwards

Business Manager

Paul Best

Sales Executive & Motability Specialist

Peter Falconer

Sales Executive & Motability Specialist

Anthony Phelan

Sales Executive

James Armstrong

Sales Executive

Jake Timpson

Sales Executive

Haydn Garwood

Sales Executive

Matthew Ryder

Sales Executive

Nick Roddis

Local Business Development Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service from booking the service appointment to completion. The process was simple and efficient, very friendly professional staff, good coffee, excellent communication, information, explanation and trouble free process.

Service

Good job well done

Service

Will definitely use again

Service

Good communication.

Service

Staff members were very courteous and efficient. Clear explanations and service completed quickly.

Service

On time and curtious

Service

The quality of service was very good. Thorough and what appeared to be competent technicians

Service

very prompt

Service

Trouble free service

Service

Usual high standard of service

Service

Dan was brilliant, kept me in the loop the whole time and made the pick up very easy

Service

Very smooth, seamless service and MOT

Service

John was very accommodating and delivered a great experience.

Service

Friendly knowledgeable team and the customer services rep I was dealing with was fantastic

Service

Simple process

Service

Completely satisfied.

Service

Kieran was an absolute pleasure to deal with, really nice guy and super helpful!

Service

Good waiting areas Time keeping for appointment and work was very accurate Level of confidence in work carried out is unsurpassed.

Service

Service performed efficiently and effectively

Service

Always kept informed of the situation. Very good service department.

Service

The Customer facing advisor and the mechanic went the extra mile to point out where the positive terminal for the car battery was.

Service

Excellent

Service

Amazing job

Service

Good service

Service

Seamless professional service.

Service

Very easy - quick and efficient

Service

This is the first time I have had a car serviced at Marshalls. I found the reception staff to be very courteous and efficient and the maintenance appears to have been carried in a professional manner. Car was very clean when handed back.

Service

The service advisor John Beaver kept me fully informed at all times with the progress of the work being carried out.

Service

I think John is such a Lovely helpful man and kept me informed of my car.Hes always been very helpful the last couple of times I've visited

Service

i was kept informed whilst waiting, and after payment,my car was brought to the door for me.

Service

Dan was very helpful with great communications.

Service

As I say we have three cars and no one else touches them - just Marshall. We live in London but still use Marshall. Things do not go wrong but the service they provide is nothing short of 100%

Service

Always felt welcome at Marshall Bournemouth with good customer service.

Service

Great care to customers

Service

Courteous staff, car well presented at end of service, I felt confident that all had been done well.

Service

Very helpful

Service

Staff most helpful and efficient, the complimentary vacuum and car wash was first class, thank you.

Service

Following an MOT at another garage I was told I had oil leaking from my drive shaft and a ball joint needed replacing. I took the car to BMW for a service, asked them to do the extra jobs, they called me back and confirmed there was nothing wrong

Service

Good service.

Service

As you might imagine, I had a Wash/Wipe problem which I thought might need a highly expensive remedy. It proved to be of the cheaper variety. I would recomment the Service Receptionist for his skill and handling of my needs. D.B.

Service

Efficient and courteous sevice.

Service

As usual, the service was excellent - thank you

Service

Perfect service

Service

Car was checked and cleaned and as a result was exremly pleased with the service provided

Service

No problems experienced, service was completed quickly

Service

All staff were very helpful and Kieran looked after me very well, all queries well dealt with

Service

It is an extremely professional dealership. You know you will always get a helpful, friendly reception. Car is always well service and there is never any after service problems.

Service

Because I was satisfied with the way the service was administered.

Service

Friendly courteous polite and very efficient

Service

Work carried out on time with full explanation of what had been completed

Service

Jacob was really helpful and polite, explained every part of my cars service with me.

Service

Very good overall customer service provided

Service

All done on time

Service

Staff fully understood and actioned my requirements.

Service

Service carried out per timetable.

Service

Marshall's Service Department is efficient and friendly.

Service

Very happy with the level of service

Service

Helpful friendly and efficient

Service

Listen to what I had to say explain in detail what need doing very polite

Service

Helpful staff. Service completed at time specified

Service

Because the customer experience was very good all round.

Service

Found Marshall's to be professional, courteous and attentive

Service

Advisor was brilliant

Service

Friendly, knowledgeable staff. I trust them to service my BMW exactly as needed.

Service

Great customer service. Very helpful, friendly and professional

Service

It was just an MOT while I waited and I was satisfied with the service I got

Service

No problems

Service

Explained what work was carried out.

Service

A well run operation

Service

As above

Service

As above

Service

As above

Service

Online video inspection very useful. Speedy service. Post inspection clean.

Service

Car was serviced and cleaned in expected time frame.

Service

Anthony was a good rep, listen to my requests and assisted with my final decision.

Service

Job completed on time and I particularly like the valeting of the car which was very well done.

Service

Extremely happy with service I received and the help I was given by John Beaver to get my vehicle booked in very quickly due to the problem that the vehicle had. Thank you John.

Service

It was well organised and efficient.

Service

Timely and polite service

Service

Professional service, car delivered early!

Sales

Cannot fault the service - everything that was promised happened promptly

Sales

Efficient , organised and welcoming

Sales

Nothing was too much trouble, no hard selling or forcing you to hurry and make a decision. Overall a great experiance for a daunting task

Sales

The hand over for my new car was dealt with very efficiently by Anthony Phelan. He spent time going through all the various functions. This was done in a very professional manner and I felt totally confident afterwards.

Sales

Alway helpful

Sales

Team were efficient and knowledgeable.

Sales

The delivery was fine, but the actual sales process was difficult due to restrictions caused by government covid rules. Sales team appeared to manage well.

Sales

dealt with quickly and professionally

Sales

The whole process from first enquiry to collecting the car was very satisfactory considering the country is still in semi lockdown. James Armstrong, the Sales Executive, handled my enquiry and subsequent purchase very professionally and personally.

Sales

Staff with whom I dealt were extremely attentive and helpful despite extra difficulties imposed upon them by COVID restrictions. I felt fortunate inasmuch as some of those restrictions were relaxed during the latter part of my purchasing experience.

Sales

Staff very helpful and pleasant.

Sales

Many thanks to our Sales Executive for his help with the order and delivery of our car.  The car arrived at the dealership slightly earlier than originally expected, which was great.

Sales

Everyone treated me with so much respect

Sales

punctual, friendly,

Sales

Stress free. All done by telephone or email.

Sales

Anthony kept us up to date throughout the whole experience and took the time to show us how to use the system on delivery

Sales

The salesman and manager were exceptionally knowledgeable and courteous.

Sales

Sales agent made everything clear to me