Meet the team

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Carl Harris

Head of Business

Gary Lawton

New Car Sales Manager

Rob Butler

Used Car Sales Manager

Adam Maher

Business Manager

Dan Clark

BMW i Specialist Sales Executive

Cassius Newton

Sales Executive & Motability Specialist

Andres Lopez Londono

Sales Executive & Motability Specialist

Stefan Toth

Sales Executive & Motability Specialist

Paul Best

Sales Executive & Motability Specialist

Leon Mills

New Car Sales Executive & Motability Specialist

Cavin Sewell

Sales Executive

Martyn Critchell

New Car Sales Executive

Jay Adams

BMW Genius

Peter Falconer

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very satisfied with work completed. Courtesy car a great help. Job completed in good time.

Service

Service completed within the timescale that they said they would. I was also talked through the process of what was going to happen.

Service

Found a problem with the battery and changed. Returned car promptly. However after a few days the problem with the car has returned. This is the secon time the car has been in for this problem. The first time it was a month before it was returned.

Service

Everything was done as promised in the timescale advised. Even though it's a bit of a pain getting over to Marshalls from where I live, everything is done professionally as I would expect.

Service

The service assistant I dealt with was formal yet relaxed, he managed my expectations by informing me what was going to happen within a detailed time frame.

Service

Problem sorted

Service

Met minimum standards

Service

I waited quite a long time at he repair centre in the morning to drop off the car for an MOT and service.

Service

My service happened on time, completed on time and car was returned immaculately.

Service

No comment needed

Service

Your telephone system lets the dealership down with frequent unanswered and or long delays in getting someone to reply. This is evident when attending the dealership and phone calls have to be ignored to give priority to the face to face conversation

Service

No solution found to vague steering or explanation of where the engine coolant had gone to cause a low level.

Service

Service very good BUT yet again they totally re-programmed the drivers seat. when I pressed MEMORY 1 the back reclined back and the seat moved right forward as far as it can go. Bottle of screenwash left leaking on leather of passenger seat,

Service

Because it was returned to us clean and tidy in every respect

Service

Good communication, repairs good standard

Service

Good customer car from Guy Allington Very informative information from Matt Farley

Service

Huge queue at car drop off and collection so late for work and late home. They need to open earlier and employ more staff

Service

As above

Service

all done

Service

Long wait

Service

worth having a check around the car after service is done to make sure that car has passed all points. as in my case not a big deal but the car was not washed ! and on the invoice it was showing the car had a wash .

Service

My car was in for m.o.t all went well until a defect tyre was found?

Service

despite being booked in, I had to wait 40 mins.to be seen, with a friend outside waiting to take me home.a phone call asking where service depot was gave me aScottish lady who said go North from showroom,where all staff were busy on phone.

Service

Same reason as mentioned in 1 above

Service

Timely, clear communication and competent mechanics

Service

you obviously try to meet customer expectations

Service

Quick service provided

Service

Still awaiting warranty documents-car purchased in January!Salesman Martin Crichell very pleasant and helpful though

Service

quick and efficient

Service

Service completed earlier than anticipated.

Service

Much improved from my last visit After speaking to the service manager following my previous experience

Service

Car running lovely and was cleaned really well

Service

Staff are only interested when you're spending money.

Service

Job done at short notice and satisfactorily completed.

Service

All very good - hey, isn't this a bit silly?

Service

Waited upstairs in lounge and wait time as originally advised

Service

Not sure why this service was nearly double the price of similar service 2 years ago

Service

Unable to find, so didn't rectify the fault.

Service

Really good service from sales and service teams.

Service

Efficient service carried out in time and to price.

Service

Everyone in the service department has a helpful, positive, friendly, can-do, customer-focussed approach.

Service

They never answer the phone or return emails or telephone calls. Katie in the service department, brilliant! The other departments I won't waste my time with.

Service

we asked for a quote to replace wipers with the service for my M4, despite several reminders no one phoned with a quote so we took the steps to replace them ourselves.

Service

Although I knew what I was looking for in my next car, I didn't know if it would allow me to get in and out easily with my mobility. Once I had established I was allowed to test drive a similar model and was very excited to place my order.

Service

Excellent service levels and contact

Service

There was no courtesy car available for over 2 months from when I wanted to book my car in for a repair, under warranty. I had to agree to not having a car. I received my car back with a new fault, central locking not working. Still not fixed.

Service

As previously stated.

Service

Poor. Booking over two weeks even when I didn't want a courtesy car. Asked about inefficient hand-brake, to be told there would be a charge. 2nd service should include check & adjust? Dash cam turned off, not informed, so not turned on for 4 days!

Service

Good customer service and enjoy a Diet Coke while waiting

Service

I was completely satisfied with the actual service, but I had requested to get an estimate for two minor paint repairs whilst the car was in. Sadly this has never been given.

Service

Service agent (John) is always courteous and keeps me informed of extra work requirements.

Service

My car was booked in for a warranty repair, with the promise of a loan car. However on the day no car was available, due to shortages. The staff did organise a lift for me instead. The repairs were carried out promptly & I was kept updated.

Service

Everything ran smoothly.

Sales

All staff wer'e polite& helpful

Sales

Felt that in the end the sale and handover was rushed. Car wasnt ready when it should have been, had no fuel, handover in car park, sat nav wasnt set up properly and took two return visits to service to have them sort it.

Sales

Sales team were excellent

Sales

starr was very good but no one has checked my car properly before hand on delivery day as it was very bouncy ride and I have to come next day to sort out!

Sales

Let down twice with people not calling back after promises they would do so. Left feeling everything was 80% for their benefit and 20% customer focus. Will probably try different Dealer next time.

Sales

Sales team were very good especially Leon Mills who at times went out of his way in making sure i was kept up to date on progress with the car purchase

Sales

Salesman Dan Barclay was professional all though the transaction, together with Martin Upshall and his team I was treated brilliantly, Dan was extremely helpful and polite, thank you to them , I am very happy.

Sales

Marshalls Bournemouth were excellent through the process. They negotiated respectfully and were clear on what could and could not be done to find a deal. The car was delivered when they said it would be, and was presented excellently.

Sales

The showroom was spotless, the receptionists were lovely, even though they were posher (for want of a better word) than me and coffee was continually on tap