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Everything completed satisfactorily
Everything went to plan during recent service which was undertaken with courtesy and efficiency.
The answer is really the same as the previous question - everything about the service was superb on this occasion
Can't fault Marshall's servicing
Very efficient - I called in to buy some adblue and Katie in Service department kindly arranged for a service engineer to do it while I waited.
Keiron was excellent. Guy as well. Excellent.
From the initial phone call to the return of my vehicle, the team were professional and delivered an excellent service.
As a BMW driver for well in excess of 20 years the 'special' experience has declined to a point where I feel I get more personal attention from my local Nissan dealer when servicing my wife's vehicle. My BMW loyalty will soon come to an end.
Timeframe was a little longer than I have experienced in the past but not too bad, price was very reasonable though and staff were polite.
The/internal replacement part not fitted to an acceptable standard, assured I would be advised by the service team when the new part arrived, did not happen and now Guy - service manger is now involved. The whole experience has not been good.
Upon collection of our car, Martyn had all the paper work ready for when i arrived. Saving us on time and hassle he showed me the car in the show room. Jay Adams then gave me a detailed overview of the system and features and set my driver profile.
See previous answer
Unfortunately my car was presented to me after my service without being washed or hoovered. I asked The gentleman dealing with me whether I should have expected this service and he apologised, he took the car back and it was washed and cleaned.
Parking is a nightmare but service is good
See above, the way they handles my situation completely appalling
Friendly, helpful and understanding
Our experience of dealing with John Beaver in the service department have always been positive. He is friendly and helpful, nothing is too much of a problem
Matt Farley is always able to deal with everything effectively
Good customer service and updates
A personal service, with everything going to plan.
Sales were great. Service Dept. Has been less than impressive.
Outstanding personal attention from staff
was told they was going to clean and hoover my car.This was not done also my milage was used and also my Dashcam was unplugged
Staff are always pleasant and efficient, great customer service.
Welcome, attention, competent mechanics
I wouldn't expect anything less
Well handled on the day.
process was seamless with accurate information as to service issues and requirements
No issues with service procedure.
Every thing was fine but the car cleaning was average.
Service department are generally disorganised Found a lighter left in my car, definitely not mine as I don't smoke
Keep up to date on progress of the work being carried. Very confident and pleasantly professional
Excellent knowledge shown by the sales executive with first class support by Mr. Carl Harris.
Resdy on time and at quoted price
Cat wasn't cleaned as had be agreed. Plus the I requested that the front passenger wheel be checked and was told it was and nothing is wrong with it. This is incorrect as I have had it checked by a wheel specialist and been advised to replace it.
All the staff were excellent, polite and courteous.
Service completed as requested
I booked my car in for a big oil service and also a brake fluid service. This was all completely very satisfactorily. However, I also asked for a quote for some scratches on my passenger doors and after two weeks/lots of chasing I am still waiting.
Recurring fault during warranty that has never been properly fixed. Promised that it would be regarded as an ongoing issue but, now warranty has expired, I am seeing reluctance to continue to investigate. Refusal to consult BMW corporate experts.
Was able to do work in the lounge, and drink coffee whilst waiting.
Picked my car up when they said they would and same on return. Pleasant driver, we had a quick chat about the cars. Follow up call from the service department to tell me what was going on.
The service on my car was completed on time and in a professional manner.
All aspects, reception and work carried out were of the highest standard.
Straight forward repair carried quickly
Even though they are clearly under staffed i was dealt with in a polite and professional manner by Sam and Klaudia in service.
Polite and efficient. Well-equipped waiting area
The telephone service is appalling; nobody answers; nobody calls back. Managers claimed to have never heard of control screen failing!! Contact appointed to help me could not remember who I was. Matt the rep did a great job once car was in workshop
The service centre was good and the quality of the work also. The downside was the difficulty in booking as no one answered the phone or when they did they never returned your call.
I didnt receive regular or detailed updates. I had to chase. I did not receive an update even when work was being carried out on my car and still dont know exactly what work was undertaken
Everything done exactly as agreed, courtesy car ready, service carried out, MOT carried out & all within agreed timescale.
Checked car in at Marshalls BMW Bournemouth (c.30 miles distant); they checked out potential fault and, after about 30 minutes, confirmed that all was OK - so I was able to set out and continue with my journeys as above. BMW Chandler's Ford/BMW UK *
Helpful service team, great facilities on site so I can work while waiting. Difficult to get a loan car though.
Work completed very satisfactorily although a little later than anticipated
Quality of service
The work was finished promptly and to my satisfaction and I was treated as a valued customer throughout
Extremely helpful staff and nothing is too much trouble to fix a problem.
Good 'reception and no problems with efficiency
All work asked for was sorted out
Service good and fairly prompt
Very little communication during the day. I had no idea the car was ready so phoned and wasn't phoned back. Had to assume it would be and drive over. I asked that body shop inspect a scratch and give me an estimate. This didn't happen. Still waiting
All spot on
Often have to wait quite a while to drop car of and collect it hence the 4 rating
During the MOT a gash was found on the inner side of a tyre. It took a main dealer 48 hours to get a replacement tyre. This caused me great inconvenience, and I would have expected a much better service.
Very satisfied with work completed. Courtesy car a great help. Job completed in good time.
Usual high standards.
Service completed within the timescale that they said they would. I was also talked through the process of what was going to happen.
Found a problem with the battery and changed. Returned car promptly. However after a few days the problem with the car has returned. This is the secon time the car has been in for this problem. The first time it was a month before it was returned.
Everything was done as promised in the timescale advised. Even though it's a bit of a pain getting over to Marshalls from where I live, everything is done professionally as I would expect.
The service assistant I dealt with was formal yet relaxed, he managed my expectations by informing me what was going to happen within a detailed time frame.
I was well looked after from the second I walked in the door. The salesperson listened to what I wanted, he wasn't pushy, gave me the information and time to make my own and decision and kept me informed throughout the process.
Bought a new M2 Competition from Marshall Bournemouth, car i bought and told was ready for collection with the dealer, later the same day was told they hadn't secured the car and i would have to pay extra for another car that could be available
The team were extremely helpful in finding a new car to my exact specification, and making the whole buying process effortless. Special thanks to Martyn Critchell at Bournemouth.
I wasn't made feel guilty for being late for my appointment A coffee and biscuit was offered by the very Professional receptionist. The salesman Cascus was a pleasant young man very knowledgeable which you would expect but he went the extra mile
Left the dealership we a very big smile on my face.
Andreas Lopez was good to deal with and did an exceptional job at organising the surprise handover of the car. However, BMW took 4 months to deliver the car.
Friendly and professional
We had a very good experience which made the transition from our previous BMW 520 to the new X3 stress free.
Everything ran smoothly.