excellent service from marshall bournemouth

Good overall service.

Marshall's service team are second to none , even dealing with me! They are always there with friendly help and advice which for me who knows nothing about cars except how to drive them is totally reassuring!

Good quality service with attention to detail and a detailed report on the condition of your vehicle.

Even during these hard times of covid I waited for my car in a properly sanitised environment.

The process is very straight forward particularly during the Covid crisis. In fact I would say it is more streamlined and orderly than previously. Lessons to be learned from a pandemic perhaps, and of course parking on arrival is much easier.

Perfect experience

Excellent service

My car was washed & vacuumed perfectly

Service was completed in a timely manner, good COVID measures in place too.

Great and swift

Again. Excellent service.

Prompt service car ready when said and cleaned nicely in and out

Replacement charging cable changed quickly & courtiously

MOT completed within my required timescales.

I consider that what I received was a faultless and professional service.

Your representative Saurav Thapa was very helpful, fully explaining the procedure

Competive quote honered at the price agreed when booking.

Despite COVID-19 the service centre dealt with customers quickly and efficiently.

The service advisor was very thorough and double checked on 1-2 points with the car mechanic working on my vehicle, to ensure I had complete answers and resolution on the items I had raised for attention.The service and communication were excellent.

Friendly staff

Really efficient, welcoming and helpful. A great service that gave me genuine reassurance that my car is fit for another 12 months - and whilst expensive, I value the 'peace of mind' and the genuine expertise of the BMW-Marshall (Bournemouth) Centre.

Marshalls worked hard to resolve an unusual gearbox problem

Excellent service from my customer adviser

Service completed on time

good service and cleared a 'fault' that was showing

Well looked after by Kate and pleased with the car.

John was very good

Friendly and honest staff. Was really pleased with the whole experience.

No issues found with sales and servicing

very detailed and thorough check

nothing to complain about

with the covid lock down in place there have been some difficulties in the organisation but the staff at Marshalls have come up trumps keeping me in the loop at all times

As above !

The showroom & protocols to deal with COVID situation were very good & despite various constraints the sales experience was very good.

Completely satisfied - James Armstrong in the dealership couldn't have been more helpful and accommodating. All information and advice was clear and he articulated everything really well, overall great service.

As stated above the care and service given was fantastic.

Friendly professional service

As above everything that was promised was done

From firstly going into the dealership and choosing my vehicle,and then subsequently placing my order,I felt treated with courtesy and respect throughout.

Good support, comprehensive explanation of the car, cars well displayed,

I gave this answer because 1..nothing was to much trouble for my local dealer 2..I was kept up to date about everything from order to delivery 3..the whole process was exactly how I expected it should be

Centre was friendly and looked after us.

I had step by step emails continuously letting me no my cars exact movements so I new exactly where we were at the whole time and everything went exactly to the time frame given.

Alex Sanders from Marshall BMW Bournemouth is a credit to both BMW & Marshall, his product knowledge and attention to detail are fantastic.

Peter was very helpful and we felt he was straight with us.

Antony and the finance team were very professional and helpful With the new car Finance and pex Spent over 2 hours with a the handover

I thought the Sales person Peter Faulconer was first rate

Peter Faulkner he was my sales representative he was absolutely perfect and very efficient kept me updated regularly with emails. In this Covid Situation of 2020 he made me feel very safe he was very thorough with the PPE.

Considering the Covid problems I think they did a fantastic job.

Helpful sales.

Overall very satisfied bearing in mind buying in times of COVID - always felt showroom provided a safe environment

Andres was very helpful and pleasant to deal with.

Andres was excellent

Peter was very helpful