About Your Local BMW Retailer | Marshall Bournemouth

01202 065492

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

203 ratings and 114 comments received in the last 90 days.

04 July 2025

Chris supported me with the purchase, he was fantastic, knowledgable, clear, friendly, informative, professional. Class act

03 July 2025

I was kept updated and Marek was efficient

01 July 2025

Friendly and great coffee

01 July 2025

Excellent customer service Absolute pleasure from start to finish. The whole process was amazing and made the purchase very memorable and special. Thank you

01 July 2025

Eve was very informative and patient.

26 June 2025

I was completely satisfied with the experience. Chris is very personable and knowledgeable. A pleasure to do business with!

21 June 2025

Staff were extremely helpful.

19 June 2025

Nice facilities, good sales team. Slightly short staffed with no one on reception.

15 June 2025

Ally did everything he could

04 June 2025

I was informed through out the whole journey and this made me feel very comfortable and valued as a customer.

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04 June 2025

We were very satisfied with our experience. Marek and the other staff were always polite, welcoming, and went out of their way to assist us during each of our visits to the showroom. Their helpful attitude made the entire process smooth and enjoyable

01 June 2025

Max Duffield from Marshall Bournemouth was great from start to finish.

21 May 2025

Ally made my BMW 2 Series Gran Coupé 220 purchase seamless. When a minor issue arose, Ally called me multiple times to resolve it, keeping me informed every step of the way.

19 May 2025

Great customer service

03 May 2025

Every single member of staff I met at Marshall's Bournemouth treated me as a VIP customer and were extremely knowledgeable in answering every query I had.

01 May 2025

Salesman very knowledgeable about the car and p[roduced good deal. Even though delivery was delayed by a stop notice, he kept me in touch.

29 April 2025

Eve was engaging and informative.

29 April 2025

Ally is brilliant

19 April 2025

Clean Knowledgable

13 July 2025

As Above. Video was clear and audible. Service lady Emma dry attentive and efficient.

09 July 2025

Efficient service. Caring staff.

09 July 2025

The staff are good .

08 July 2025

Routine servicing price was too high and did not represent value for money.

07 July 2025

This rating was given because on the day everything was done that we had requested. I should say everything was done well.

07 July 2025

Matt was very customer focussed and exceeded my expectations in terms of getting the car finished quicker than I expected for a service and MOT.

07 July 2025

See previous answer

06 July 2025

Got told the windscreen wipers have been changed to find new ones in a box in the boot

06 July 2025

The location of the premises at Marshall BMW Bournemouth and the limited parking spaces are not ideal. However, the repair was carried out satisfactorily.

05 July 2025

Friendly customer service from competent member of staff. I didn't feed I was being ripped off.

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05 July 2025

Thank you

04 July 2025

As above

04 July 2025

Good service.

03 July 2025

Great customer service, problem fixed, car fully cleared inside and out which I wasn't expecting.

02 July 2025

As above Reis makes the difference

02 July 2025

I needed details quickly for a legal problem.

25 June 2025

The initial meeting with the receptionist was excellent very cheerful and helpful. Passed on to another service representative who was once again excellent in all ways top marks to both of them.

24 June 2025

Work done as planned. Service adviser Kimberley Old provided excellent communications.

23 June 2025

Excellent customer service and service technicians

21 June 2025

Very good - fault efficiently identified and fixed by technical dept. Reiss was very helpful and stayed on to allow to collect - really appreciated.

21 June 2025

Friendly and well organised

21 June 2025

No problems very helpful

21 June 2025

Straight forward and no issues

14 June 2025

Really nice service. People are professional and polite

14 June 2025

See above

13 June 2025

Only issue is that I took one of the keys for the car that has lost signal to the car. I informed them I'd changed the battery numerous times so that wasn't the issue. Unfortunately all they did was change the battery so I am back to square one !

11 June 2025

Great service. !!! Very helpful. !!!

10 June 2025

All good.

10 June 2025

See above

09 June 2025

Due to the price to look at the problem

08 June 2025

Invoice stated there would be a complementary service video however I didn't receive the video.

08 June 2025

I was kept up to date at every stage whilst my car was there

08 June 2025

Scheduled work completed and further work necessary in the near future clearly listed snd priced.

06 June 2025

Efficient, video to confirm all information, recommendations and reasonable pricing. Well done!

04 June 2025

Helpful front desk, quick turn around, suitable courtesy vehicle. Constant communication which was very much appreciated.

03 June 2025

As above.

01 June 2025

Lack of collection service and cancelled appointment due to lack of loan car.

01 June 2025

They clearly understood my request to provide a taxi service and the car was done in time as promised

31 May 2025

Carried out my faulty parking assist repair

30 May 2025

Kimberley Old was really helpful and knowledgeable! A great asset to the dealership.

28 May 2025

Very impressed with written and video reports which were informative and suggested good quality

27 May 2025

As above

26 May 2025

Service was fine if it hadn't been for the pre-service issues then it would have been 5 stars. The service advisor who I dealt with on the day was very helpful and friendly.

25 May 2025

And my car was returned cleaned

24 May 2025

No problems

24 May 2025

The service was absolutely fine, the only down side was I was told my car would be cleaned inside and out and it wasn't cleaned at all.

24 May 2025

Having dealt with both Tracy and Danny Jones I found the service to be exceptional. They are both highly competent charming and most reassuring pleasure to deal with.

24 May 2025

The mechanic was eager to make sure the work was done in good time

24 May 2025

Kimberly Old, your Co-ordinator went above and beyond to ensure everything went smoothly and arranged a different courtesy car for the day for me as the one allocated was not suitable.

23 May 2025

Lots of information given and kept informed

23 May 2025

We were told that we should not have bought the car which was insulting and unhelpful. They didn't give any indication that they would do any further work to actually fix the fault.

22 May 2025

I've known Tracey from when she work at the Watford branch and as soon as I phoned her there was not a problem getting me in for the work I needed done that's why I travelled from London and all the staff and Machanic that worked on my car were great

21 May 2025

Very good

20 May 2025

Efficient as always

20 May 2025

The BMW representative I dealt with, Matthew, was brilliant and answered every question I had and kept me up to date throughout the day. This was my first visit but I will definitely be returning to BMW Bournemouth because of his friendly attitude.

19 May 2025

Above and beyond expectations

18 May 2025

Reiss , my point of contact at Marshall's BMW was excellent in every way !

18 May 2025

You're simply the best, thanks. Quick, professional and very nice team.

18 May 2025

Really good efficient customer service, would highly recommend them to anyone. Tracy was very helpful when I had to take my bmw in for a recall.

18 May 2025

Fixed the problem that needed fixing.

18 May 2025

Service carried out promptly and to time. Car was returned in good condition.

17 May 2025

Staff all ensure that they are helpful & polite and kind to clients

16 May 2025

I assume the car was repaired correctly but it did say it was cleaned - it wasn't

16 May 2025

Everything went as expected, re question (1).

15 May 2025

Your representative Kimberly was very very helpful and professional And ran me through the main controls of the new car which I was unfamiliar with thank you Kimberly

13 May 2025

Fitted me in at short notice

13 May 2025

Good communication before during and after service.

12 May 2025

The car had very large patches of bird poo on the bonnett and roof when I collected it. This was very disappointing as I then had to take it to a car wash, which could have been done for me.

12 May 2025

Expensive to replace the wheel would have thought a potential repair could have been offered as an option

11 May 2025

Service seemed fine. Not aware if the recall was done as I had no feedback, then again I forgot to ask.

11 May 2025

Service and Mot all carried out well. Car was very dirty when I delivered it but was returned neat and clean

10 May 2025

Satisfied the outstanding issue

10 May 2025

Detailed explanation given about anything going on with car

09 May 2025

Clear and easy process

08 May 2025

As above

06 May 2025

When I arrived I was told I hadn't booked in for a Service, when I did. Charged for a Vehicle check which was out of date and inaccurate. Every visit I'm treated less and less, going forward I'll drive 40 miles to my next nearest BMW service centre

04 May 2025

a very thorough in depth of work carried out

03 May 2025

Easy to communicate with people who are employed at Marshall Bournemouth.

03 May 2025

I would like better communication keeping me informed of progress

03 May 2025

Same as above

02 May 2025

No issues all done on time car very clean on return all good

02 May 2025

Happy with BMW service

30 April 2025

Whole process was smooth and quick

30 April 2025

Cannot fault the service level from Reiss White and colleagues. Danny, the manager, is always interactive and has a positive mindset with customers.

30 April 2025

As above

28 April 2025

Service dept very helpful.

28 April 2025

Work carried out as result of recall at no cost

27 April 2025

Tracey was very professional

24 April 2025

Very

23 April 2025

Service adviser friendly and knowledgeable. Whole process was simple and easy.

23 April 2025

A very friendly and efficient team. I felt really looked after

20 April 2025

Great service

19 April 2025

Prompt efficient service

19 April 2025

It was for recall work but they still gave the car a look over and wash outside

18 April 2025

Extremely satisfied, Kimberley Old was very professional, helped me with all my queries. She is a very good asset to your team.

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