About Your Local BMW Retailer | Marshall Bournemouth

01202 065492

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

174 ratings and 97 comments received in the last 90 days.

22 August 2025

Everything went as planned

17 August 2025

Everything went smoothly.

04 August 2025

Very happy with my experience

17 July 2025

Chris was super help. He made sure he answered all of our questions and invited us back to ask more when we needed to. He is an asset to the business.

04 July 2025

Chris supported me with the purchase, he was fantastic, knowledgable, clear, friendly, informative, professional. Class act

03 July 2025

I was kept updated and Marek was efficient

01 July 2025

Eve was very informative and patient.

01 July 2025

Friendly and great coffee

01 July 2025

Excellent customer service Absolute pleasure from start to finish. The whole process was amazing and made the purchase very memorable and special. Thank you

26 June 2025

I was completely satisfied with the experience. Chris is very personable and knowledgeable. A pleasure to do business with!

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21 June 2025

Staff were extremely helpful.

19 June 2025

Nice facilities, good sales team. Slightly short staffed with no one on reception.

15 June 2025

Ally did everything he could

04 June 2025

I was informed through out the whole journey and this made me feel very comfortable and valued as a customer.

04 June 2025

We were very satisfied with our experience. Marek and the other staff were always polite, welcoming, and went out of their way to assist us during each of our visits to the showroom. Their helpful attitude made the entire process smooth and enjoyable

26 August 2025

Driver seat recognition difficult but will be sorted

25 August 2025

Because I couldn't give no stars.

25 August 2025

Took car to book it in so quote could be issued before service for broken radiator grill replacement. Quote was not issued before service.

21 August 2025

Always had great service from the staff at Marshall B'mth, especially from Tracey in service. However, I'm disappointed to see I now have to pay for my car's health check. In the past these have been inc' in the car's first vtsit to the garage!

19 August 2025

Quick, efficient, and communicated well.

18 August 2025

Cracking once again. Matt Cook even took the time to reply to my email afterwards regarding some questions on my mums BMW M135i (I also have the same car!)

18 August 2025

Lady Tracey Yerrill-Asser, Service Supervisor, is superb.

16 August 2025

Could be easier to get through on the phone. Prices could be more competitive

14 August 2025

Completely satisfied. My technician was extremely helpful and went the extra mile to help.

14 August 2025

Much better than my last visit. All tasks completed this time.

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14 August 2025

same as above.

11 August 2025

Great very informative on every aspect

11 August 2025

Service was excellent, good communication, courtesy car and Kimberley Old is an asset to the company. Courteous and caring. Thank you.

10 August 2025

It was a very good service overall

09 August 2025

Everyone went above and beyond to have my car fixed very quickly.

08 August 2025

As it says completely satisfied

08 August 2025

Work done quickly and efficiently and car cleaned too.

06 August 2025

Friendly, helpful staff

06 August 2025

My car was booked for a recall service when I made the booking no courtesy car was recommended or offered cause me lot's of sorting out for dropping it at the workshop centre told to pickup at 5 pm arrived it wasn't ready no phone call to inform me

05 August 2025

I was advised that I needed to replace 3 tyres. I asked the man on the service desk to send me the price. He didn't and when I had a follow up call the lady on the phone said she'd chase it up but I still have heard nothing

05 August 2025

On time. Clear.

05 August 2025

As explained above

05 August 2025

Helpful and polite staff, no issues and a smooth service

05 August 2025

Did exactly what I wanted in a timely manner

05 August 2025

When purchasing car I was given a folder outlining discounts available - discounted service costs to complimentary valet and 1st MOT. Never notified scheme ended so had to pay more for mot and service than expected.improved communication required

05 August 2025

Great service, easy parking, great video show round of our car.

05 August 2025

Excellent job done well

05 August 2025

Staff were very helpful

02 August 2025

I have reminded your representative of what needed doing but it did not get done. Very poor communication back. Swearing vulgar language used Underlying aggression used to silence conversation A second visit is now necessary.

02 August 2025

Done efficiently and on time limits

02 August 2025

Matt made us feel valued customers and was very helpful

01 August 2025

They said it included a free wash. Worst wash ever had to get it recleaned after collecting the car. Next time I'd rather them not wash the car at all

31 July 2025

Very friendly staff, work was completed efficiently and to a high standard.

31 July 2025

Having gone to other car dealers in the past I find BMW Poole/Bournemouth very woman friendly and comfortable. No job is to small and staff are always friendly and professional.

31 July 2025

Riess was excellent

25 July 2025

It is on my cars records that the front grill needs replacing which i disagree with as no damage can be seen. I asked for this to be removed frim the history of the car. But toldnot possible! The mechanic who posted a video didnt report it either.

24 July 2025

The person who did the work and the video was brilliant.

24 July 2025

See comment relating to previous question.

24 July 2025

Thorough check of vehicle.

21 July 2025

I found the whole experience good - friendly and helpful service given by polite salesman also good communication when doing the test drive - very reassuring as so many things were new on the dashboard!

20 July 2025

As above - excellent service and lovely people to deal with.

19 July 2025

The brake pads were replaced quickly

19 July 2025

Excellent service

16 July 2025

Pleasure to visit this service centre, whether I'm there for a full service or just an MOT - all staff are so helpful and friendly

15 July 2025

I am grateful for the fault eventually being fixed & the excellent external valet of my car but was confused by the initial reception. It seemed to me though that some staff didnt know how to deal with a hearing impaired customer.

13 July 2025

As Above. Video was clear and audible. Service lady Emma dry attentive and efficient.

09 July 2025

The staff are good .

09 July 2025

Efficient service. Caring staff.

08 July 2025

Routine servicing price was too high and did not represent value for money.

07 July 2025

This rating was given because on the day everything was done that we had requested. I should say everything was done well.

07 July 2025

Matt was very customer focussed and exceeded my expectations in terms of getting the car finished quicker than I expected for a service and MOT.

07 July 2025

See previous answer

06 July 2025

The location of the premises at Marshall BMW Bournemouth and the limited parking spaces are not ideal. However, the repair was carried out satisfactorily.

06 July 2025

Got told the windscreen wipers have been changed to find new ones in a box in the boot

05 July 2025

Friendly customer service from competent member of staff. I didn't feed I was being ripped off.

05 July 2025

Thank you

04 July 2025

As above

04 July 2025

Good service.

03 July 2025

Great customer service, problem fixed, car fully cleared inside and out which I wasn't expecting.

02 July 2025

I needed details quickly for a legal problem.

02 July 2025

As above Reis makes the difference

25 June 2025

The initial meeting with the receptionist was excellent very cheerful and helpful. Passed on to another service representative who was once again excellent in all ways top marks to both of them.

24 June 2025

Work done as planned. Service adviser Kimberley Old provided excellent communications.

23 June 2025

Excellent customer service and service technicians

21 June 2025

No problems very helpful

21 June 2025

Very good - fault efficiently identified and fixed by technical dept. Reiss was very helpful and stayed on to allow to collect - really appreciated.

21 June 2025

Friendly and well organised

21 June 2025

Straight forward and no issues

14 June 2025

See above

14 June 2025

Really nice service. People are professional and polite

13 June 2025

Only issue is that I took one of the keys for the car that has lost signal to the car. I informed them I'd changed the battery numerous times so that wasn't the issue. Unfortunately all they did was change the battery so I am back to square one !

11 June 2025

Great service. !!! Very helpful. !!!

10 June 2025

All good.

10 June 2025

See above

09 June 2025

Due to the price to look at the problem

08 June 2025

Invoice stated there would be a complementary service video however I didn't receive the video.

08 June 2025

Scheduled work completed and further work necessary in the near future clearly listed snd priced.

08 June 2025

I was kept up to date at every stage whilst my car was there

06 June 2025

Efficient, video to confirm all information, recommendations and reasonable pricing. Well done!

04 June 2025

Helpful front desk, quick turn around, suitable courtesy vehicle. Constant communication which was very much appreciated.

03 June 2025

As above.

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