OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
244 ratings and 101 comments received in the last 90 days.
16 July 2024
Fairly smooth and straight forward.
15 July 2024
The Poole BMW Centre went over and above to make my experience first class, from securing a test car from another dealership at the outset to keeping me informed of progress during the build cycle and providing a first class handover experience.
08 July 2024
Marek was very professional and he made sure he answered every question we had
08 July 2024
Marek Korolewski (Sales Executive) Most helpful
07 July 2024
Nice showroom and professional service
05 July 2024
Friendly and helpful
05 July 2024
The sales staff were very helpful. Aly Hood was extremely helpful in our purchase and even offered to stay late the day we collected our new car.
03 July 2024
The advice and communications skills of everyone I had dealings with and in particular Brett Sanftleben were first class.
03 July 2024
The representative was very attentive and explained everything. Every step throughout the purchase
21 July 2024
Customer lounge was comfortable with tea and coffee while you wait
21 July 2024
Seen straight away, everyone knew what they were doing, no problems at all.
21 July 2024
Very good service from Tracey Yerill Asser who was excellent to deal with and extremely helpful.
20 July 2024
Fault resolved quickly
19 July 2024
The service was completed quickly but when I returned to reception to collect my keys I was told to stand at a high table to pay my bill with nowhere to sit.The health check video sent was not for my car and received no apology or the correct video.
18 July 2024
Amazing job
17 July 2024
Excellent service from start to finish, from booking all the way through to collecting the vehicle when the service/MOT was completed, seamless! Many thanks to Reiss who looked after me..
16 July 2024
Just get a perfect customer experience with proffesional and very helpful staff
14 July 2024
I thought I would have to fight for any payment towards a new gear box. But Marshalls did the fighting for me and won.
14 July 2024
No hassle, and work completed quickly. Staff very friendly.
18 July 2024
Everything was perfect and always able to speak to someone. Staff were always great.