About Your Local BMW Retailer | Marshall Bournemouth

01202 065492

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

205 ratings and 116 comments received in the last 90 days.

26 June 2025

I was completely satisfied with the experience. Chris is very personable and knowledgeable. A pleasure to do business with!

21 June 2025

Staff were extremely helpful.

19 June 2025

Nice facilities, good sales team. Slightly short staffed with no one on reception.

15 June 2025

Ally did everything he could

04 June 2025

I was informed through out the whole journey and this made me feel very comfortable and valued as a customer.

04 June 2025

We were very satisfied with our experience. Marek and the other staff were always polite, welcoming, and went out of their way to assist us during each of our visits to the showroom. Their helpful attitude made the entire process smooth and enjoyable

01 June 2025

Max Duffield from Marshall Bournemouth was great from start to finish.

21 May 2025

Ally made my BMW 2 Series Gran Coupé 220 purchase seamless. When a minor issue arose, Ally called me multiple times to resolve it, keeping me informed every step of the way.

19 May 2025

Great customer service

03 May 2025

Every single member of staff I met at Marshall's Bournemouth treated me as a VIP customer and were extremely knowledgeable in answering every query I had.

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01 May 2025

Salesman very knowledgeable about the car and p[roduced good deal. Even though delivery was delayed by a stop notice, he kept me in touch.

29 April 2025

Ally is brilliant

29 April 2025

Eve was engaging and informative.

19 April 2025

Clean Knowledgable

13 April 2025

Eve was super attentive and made us feel comfortable with the journey to purchasing a new car. Eve kept us informed throughout and managed all requests professionally and with enthusiasm; it is clear that she loves her job.

12 April 2025

All done with minimum fuss but very professional.

07 April 2025

Brett was very good

06 April 2025

Very engaged and friendly people

25 June 2025

The initial meeting with the receptionist was excellent very cheerful and helpful. Passed on to another service representative who was once again excellent in all ways top marks to both of them.

24 June 2025

Work done as planned. Service adviser Kimberley Old provided excellent communications.

23 June 2025

Excellent customer service and service technicians

23 June 2025

Haven't as yet had a service experience as they have now said I can call assist to start with. I was told the service manager would call me but he didn't. I had to call them in the end.

21 June 2025

Friendly and well organised

21 June 2025

No problems very helpful

21 June 2025

Straight forward and no issues

21 June 2025

Very good - fault efficiently identified and fixed by technical dept. Reiss was very helpful and stayed on to allow to collect - really appreciated.

14 June 2025

Really nice service. People are professional and polite

14 June 2025

See above

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13 June 2025

Only issue is that I took one of the keys for the car that has lost signal to the car. I informed them I'd changed the battery numerous times so that wasn't the issue. Unfortunately all they did was change the battery so I am back to square one !

11 June 2025

Great service. !!! Very helpful. !!!

10 June 2025

All good.

10 June 2025

See above

09 June 2025

Due to the price to look at the problem

08 June 2025

I was kept up to date at every stage whilst my car was there

08 June 2025

Invoice stated there would be a complementary service video however I didn't receive the video.

08 June 2025

Scheduled work completed and further work necessary in the near future clearly listed snd priced.

06 June 2025

Efficient, video to confirm all information, recommendations and reasonable pricing. Well done!

04 June 2025

Helpful front desk, quick turn around, suitable courtesy vehicle. Constant communication which was very much appreciated.

03 June 2025

As above.

01 June 2025

Lack of collection service and cancelled appointment due to lack of loan car.

01 June 2025

They clearly understood my request to provide a taxi service and the car was done in time as promised

31 May 2025

Carried out my faulty parking assist repair

30 May 2025

Kimberley Old was really helpful and knowledgeable! A great asset to the dealership.

28 May 2025

Very impressed with written and video reports which were informative and suggested good quality

27 May 2025

As above

26 May 2025

Service was fine if it hadn't been for the pre-service issues then it would have been 5 stars. The service advisor who I dealt with on the day was very helpful and friendly.

25 May 2025

And my car was returned cleaned

24 May 2025

The service was absolutely fine, the only down side was I was told my car would be cleaned inside and out and it wasn't cleaned at all.

24 May 2025

Having dealt with both Tracy and Danny Jones I found the service to be exceptional. They are both highly competent charming and most reassuring pleasure to deal with.

24 May 2025

The mechanic was eager to make sure the work was done in good time

24 May 2025

Kimberly Old, your Co-ordinator went above and beyond to ensure everything went smoothly and arranged a different courtesy car for the day for me as the one allocated was not suitable.

24 May 2025

No problems

23 May 2025

We were told that we should not have bought the car which was insulting and unhelpful. They didn't give any indication that they would do any further work to actually fix the fault.

23 May 2025

Lots of information given and kept informed

22 May 2025

I've known Tracey from when she work at the Watford branch and as soon as I phoned her there was not a problem getting me in for the work I needed done that's why I travelled from London and all the staff and Machanic that worked on my car were great

21 May 2025

Very good

20 May 2025

The BMW representative I dealt with, Matthew, was brilliant and answered every question I had and kept me up to date throughout the day. This was my first visit but I will definitely be returning to BMW Bournemouth because of his friendly attitude.

20 May 2025

Efficient as always

19 May 2025

Above and beyond expectations

18 May 2025

Reiss , my point of contact at Marshall's BMW was excellent in every way !

18 May 2025

You're simply the best, thanks. Quick, professional and very nice team.

18 May 2025

Fixed the problem that needed fixing.

18 May 2025

Service carried out promptly and to time. Car was returned in good condition.

18 May 2025

Really good efficient customer service, would highly recommend them to anyone. Tracy was very helpful when I had to take my bmw in for a recall.

17 May 2025

Staff all ensure that they are helpful & polite and kind to clients

16 May 2025

Everything went as expected, re question (1).

16 May 2025

I assume the car was repaired correctly but it did say it was cleaned - it wasn't

15 May 2025

Your representative Kimberly was very very helpful and professional And ran me through the main controls of the new car which I was unfamiliar with thank you Kimberly

13 May 2025

Good communication before during and after service.

13 May 2025

Fitted me in at short notice

12 May 2025

Expensive to replace the wheel would have thought a potential repair could have been offered as an option

12 May 2025

The car had very large patches of bird poo on the bonnett and roof when I collected it. This was very disappointing as I then had to take it to a car wash, which could have been done for me.

11 May 2025

Service seemed fine. Not aware if the recall was done as I had no feedback, then again I forgot to ask.

11 May 2025

Service and Mot all carried out well. Car was very dirty when I delivered it but was returned neat and clean

10 May 2025

Detailed explanation given about anything going on with car

10 May 2025

Satisfied the outstanding issue

09 May 2025

Clear and easy process

08 May 2025

As above

06 May 2025

When I arrived I was told I hadn't booked in for a Service, when I did. Charged for a Vehicle check which was out of date and inaccurate. Every visit I'm treated less and less, going forward I'll drive 40 miles to my next nearest BMW service centre

04 May 2025

a very thorough in depth of work carried out

03 May 2025

Same as above

03 May 2025

I would like better communication keeping me informed of progress

03 May 2025

Easy to communicate with people who are employed at Marshall Bournemouth.

02 May 2025

Happy with BMW service

02 May 2025

No issues all done on time car very clean on return all good

30 April 2025

As above

30 April 2025

Whole process was smooth and quick

30 April 2025

Cannot fault the service level from Reiss White and colleagues. Danny, the manager, is always interactive and has a positive mindset with customers.

28 April 2025

Work carried out as result of recall at no cost

28 April 2025

Service dept very helpful.

27 April 2025

Tracey was very professional

24 April 2025

Very

23 April 2025

A very friendly and efficient team. I felt really looked after

23 April 2025

Service adviser friendly and knowledgeable. Whole process was simple and easy.

20 April 2025

Great service

19 April 2025

Prompt efficient service

19 April 2025

It was for recall work but they still gave the car a look over and wash outside

18 April 2025

Extremely satisfied, Kimberley Old was very professional, helped me with all my queries. She is a very good asset to your team.

16 April 2025

They went out of their way to help me get home after dropping my car in for its MOT and it was much appreciated. The report was very informative and I felt confident that a thorough job had been done.

15 April 2025

I was told to allow 90 mins for MOT. Based on this I opted to wait. On arrival a service bay was out of order and I was told it might take longer. I arrived at 10:30am and didn't leave until 1:30pm. If I had known I would have rescheduled.

15 April 2025

Same reasons as above although when I picked my car up it had also been washed which was lovely!

14 April 2025

Friendly service team. Matt talked through what was being done when I arrived and explained it all when finished. Work finished within the sit and wait slot we were given. Shame about the poor coffee. Would expect better like other premium brands

14 April 2025

Always do a good job, and would not consider going elsewhere

12 April 2025

Good service around.

11 April 2025

From arrival to departure everyone was polite and courteous, the process ran like a well oiled machine yet I still felt like I'd had a personal service. Nothing was too much trouble.

10 April 2025

Phone service was great was promised a free check for my navigation system error and bluetooth error and was told after they didnt check it

09 April 2025

Original experience from Marshall 5 years ago would have been a 1 star. I'm pleased to say things have changed massively for the better since then, and now rating them 5 stars, they have a more caring attitude. Special mention to efforts by Tracey

09 April 2025

Best BMW I've been to so far

08 April 2025

my vehicle was in for a recall. They were very fast in doing this product.

08 April 2025

The effortless experience once in the hands of the team, brilliant.

08 April 2025

I thought everything was handled really well, and the staff were very polite and helpful.

08 April 2025

Completely satisfied this time

07 April 2025

Having taken the car in as an urgent case they analysed the issue over the next couple of days and diagnosed the problem. They kept me informed as the the issues found and the cost of repair.

07 April 2025

Only in for a recall but ready well before the expected time.

05 April 2025

Generally all was good

05 April 2025

Would have been five stars but my MOT failed on a bulb fog light instead of replacing it. My car failed the MOT then I asked them to replace the bulb and have to have it redone was waiting three hours in total for my car.

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