Meet the team

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Carl Harris

Head of Business

Gary Lawton

New Car Sales Manager

Rob Butler

Used Car Sales Manager

Adam Maher

Business Manager

Martin Upshall

Business Manager

Dan Clark

BMW i Specialist Sales Executive

Cassius Newton

Sales Executive & Motability Specialist

Andres Lopez Londono

Sales Executive & Motability Specialist

Paul Best

Sales Executive & Motability Specialist

Leon Mills

New Car Sales Executive & Motability Specialist

Cavin Sewell

Sales Executive

Martyn Critchell

New Car Sales Executive

Peter Falconer

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was fitted in with a problem at very short notice and problem was sorted very quickly. Very helpful staff

Service

Difficulty in parking. Insufficient spaces for customers.

Service

The office was efficient and the car was well serviced.

Service

Everything went well and on time.

Service

Comments to question one cover most of it. Another issue found was a loose wheel valve rattling inside the front left wheel. This was left inside the tyre when the wheel was refurbished as part of the pre delivery prep. You could not make this up..

Service

Friendly and polite service.

Service

Everything went smoothly

Service

Everything completed satisfactorily

Service

Everything went to plan during recent service which was undertaken with courtesy and efficiency.

Service

Keiron was excellent. Guy as well. Excellent.

Service

The answer is really the same as the previous question - everything about the service was superb on this occasion

Service

Can't fault Marshall's servicing

Service

As a BMW driver for well in excess of 20 years the 'special' experience has declined to a point where I feel I get more personal attention from my local Nissan dealer when servicing my wife's vehicle. My BMW loyalty will soon come to an end.

Service

Very efficient - I called in to buy some adblue and Katie in Service department kindly arranged for a service engineer to do it while I waited.

Service

From the initial phone call to the return of my vehicle, the team were professional and delivered an excellent service.

Service

Upon collection of our car, Martyn had all the paper work ready for when i arrived. Saving us on time and hassle he showed me the car in the show room. Jay Adams then gave me a detailed overview of the system and features and set my driver profile.

Service

Timeframe was a little longer than I have experienced in the past but not too bad, price was very reasonable though and staff were polite.

Service

The/internal replacement part not fitted to an acceptable standard, assured I would be advised by the service team when the new part arrived, did not happen and now Guy - service manger is now involved. The whole experience has not been good.

Service

See previous answer

Service

Unfortunately my car was presented to me after my service without being washed or hoovered. I asked The gentleman dealing with me whether I should have expected this service and he apologised, he took the car back and it was washed and cleaned.

Service

Friendly, helpful and understanding

Service

See above, the way they handles my situation completely appalling

Service

Parking is a nightmare but service is good

Service

Our experience of dealing with John Beaver in the service department have always been positive. He is friendly and helpful, nothing is too much of a problem

Service

Good customer service and updates

Service

Matt Farley is always able to deal with everything effectively

Service

A personal service, with everything going to plan.

Service

Sales were great. Service Dept. Has been less than impressive.

Service

was told they was going to clean and hoover my car.This was not done also my milage was used and also my Dashcam was unplugged

Service

As above

Service

Outstanding personal attention from staff

Service

No issues with service procedure.

Service

I wouldn't expect anything less

Service

Welcome, attention, competent mechanics

Service

Staff are always pleasant and efficient, great customer service.

Service

Every thing was fine but the car cleaning was average.

Service

Well handled on the day.

Service

process was seamless with accurate information as to service issues and requirements

Service

Service department are generally disorganised Found a lighter left in my car, definitely not mine as I don't smoke

Service

Keep up to date on progress of the work being carried. Very confident and pleasantly professional

Service

Excellent knowledge shown by the sales executive with first class support by Mr. Carl Harris.

Service

Resdy on time and at quoted price

Service

Cat wasn't cleaned as had be agreed. Plus the I requested that the front passenger wheel be checked and was told it was and nothing is wrong with it. This is incorrect as I have had it checked by a wheel specialist and been advised to replace it.

Service

Service completed as requested

Service

All the staff were excellent, polite and courteous.

Service

Recurring fault during warranty that has never been properly fixed. Promised that it would be regarded as an ongoing issue but, now warranty has expired, I am seeing reluctance to continue to investigate. Refusal to consult BMW corporate experts.

Service

I booked my car in for a big oil service and also a brake fluid service. This was all completely very satisfactorily. However, I also asked for a quote for some scratches on my passenger doors and after two weeks/lots of chasing I am still waiting.

Service

Was able to do work in the lounge, and drink coffee whilst waiting.

Service

Picked my car up when they said they would and same on return. Pleasant driver, we had a quick chat about the cars. Follow up call from the service department to tell me what was going on.

Service

The service on my car was completed on time and in a professional manner.

Service

Straight forward repair carried quickly

Service

All aspects, reception and work carried out were of the highest standard.

Service

Polite and efficient. Well-equipped waiting area

Service

Even though they are clearly under staffed i was dealt with in a polite and professional manner by Sam and Klaudia in service.

Service

Everything done exactly as agreed, courtesy car ready, service carried out, MOT carried out & all within agreed timescale.

Service

I didnt receive regular or detailed updates. I had to chase. I did not receive an update even when work was being carried out on my car and still dont know exactly what work was undertaken

Service

The service centre was good and the quality of the work also. The downside was the difficulty in booking as no one answered the phone or when they did they never returned your call.

Service

The telephone service is appalling; nobody answers; nobody calls back. Managers claimed to have never heard of control screen failing!! Contact appointed to help me could not remember who I was. Matt the rep did a great job once car was in workshop

Service

Helpful service team, great facilities on site so I can work while waiting. Difficult to get a loan car though.

Service

Checked car in at Marshalls BMW Bournemouth (c.30 miles distant); they checked out potential fault and, after about 30 minutes, confirmed that all was OK - so I was able to set out and continue with my journeys as above. BMW Chandler's Ford/BMW UK *

Service

Work completed very satisfactorily although a little later than anticipated

Service

Quality of service

Service

Extremely helpful staff and nothing is too much trouble to fix a problem.

Service

The work was finished promptly and to my satisfaction and I was treated as a valued customer throughout

Service

Good 'reception and no problems with efficiency

Service

Service good and fairly prompt

Service

All work asked for was sorted out

Service

Very little communication during the day. I had no idea the car was ready so phoned and wasn't phoned back. Had to assume it would be and drive over. I asked that body shop inspect a scratch and give me an estimate. This didn't happen. Still waiting

Service

All spot on

Service

Often have to wait quite a while to drop car of and collect it hence the 4 rating

Service

During the MOT a gash was found on the inner side of a tyre. It took a main dealer 48 hours to get a replacement tyre. This caused me great inconvenience, and I would have expected a much better service.

Service

Very Professional

Service

Very satisfied with work completed. Courtesy car a great help. Job completed in good time.

Service

Usual high standards.

Service

Service completed within the timescale that they said they would. I was also talked through the process of what was going to happen.

Service

Found a problem with the battery and changed. Returned car promptly. However after a few days the problem with the car has returned. This is the secon time the car has been in for this problem. The first time it was a month before it was returned.

Service

Everything was done as promised in the timescale advised. Even though it's a bit of a pain getting over to Marshalls from where I live, everything is done professionally as I would expect.

Service

The service assistant I dealt with was formal yet relaxed, he managed my expectations by informing me what was going to happen within a detailed time frame.

Service

Everything was more or less fine. If I was nit picking...there wasnt 40 quids worth of petrol in the car. Also I should have stood up to them and said no to the life shine product at £400....but hey....I like the car.

Sales

I was well looked after from the second I walked in the door. The salesperson listened to what I wanted, he wasn't pushy, gave me the information and time to make my own and decision and kept me informed throughout the process.

Sales

Helpful staff

Sales

Bought a new M2 Competition from Marshall Bournemouth, car i bought and told was ready for collection with the dealer, later the same day was told they hadn't secured the car and i would have to pay extra for another car that could be available

Sales

The team were extremely helpful in finding a new car to my exact specification, and making the whole buying process effortless. Special thanks to Martyn Critchell at Bournemouth.

Sales

I wasn't made feel guilty for being late for my appointment A coffee and biscuit was offered by the very Professional receptionist. The salesman Cascus was a pleasant young man very knowledgeable which you would expect but he went the extra mile

Sales

Left the dealership we a very big smile on my face.

Sales

Andreas Lopez was good to deal with and did an exceptional job at organising the surprise handover of the car. However, BMW took 4 months to deliver the car.

Sales

Friendly and professional

Sales

We had a very good experience which made the transition from our previous BMW 520 to the new X3 stress free.