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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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0% APR available on the BMW 4 Series range.

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Immediate Delivery Event. 13-15 April 2018.

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BMW celebrates 10,000 BMW i3 sales in the UK.

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Easter Opening Hours

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BMW X2 3.9% APR and Deposit Contribution Offer

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BMW X Models with 0% APR Finance.

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The Marshall BMW Sales Event. 2-4 March 2018.

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The New BMW X2

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Good news. We've lowered our brake servicing prices.

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BMW on the Motability Scheme

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Our Latest Exclusive New Car Offers

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW 5 Series Touring

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The Marshall BMW i Electric week Continued after dark.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I wanted to try and arrange a test drive of an M3 at the same time. The aftersales director had the car. I mentioned to the service team I was a little annoyed about customers coming second. I was told someone would call. Nothing.

Service

Everything went according to plan and staff I encountered were all friendly and efficient

Service

need more attention to detail and should endeavour to always ring customers back when meant to, thisdoes not always happen.

Service

The car was returned fully serviced and with its first MOT

Service

I waited for the car and the MOT was completed on time as advised.

Service

Kept informed throughout the process.

Service

I paid a lot of money to have my car serviced at Marshall BMW and when the oil level light came on to say the level was too high I was told there would be a further £100 charge to have it rectified.There was damage to one of my alloy wheels.

Service

As above

Service

See above. The only positive experience I've had with the dealership since it was taken over was when the manager called me to address the extremely poor experience I had trying to book my car in for its MOT and service

Service

Car was dealt with in the timecsale as I needed to get to cardiff

Service

From start to finish no problems very smooth and I loved the video link

Service

Could make it easier to speak to someone, maybe have more people answer the phones

Service

Car was serviced quickly and my expectations were well managed.

Service

Everything done, checked and car cleaned

Service

cont...I advised that BMW website had identified my vehicle by number plate so would know that it is only 1 year old?I was then informed the service is £340. somewhat unhappy I left the car. Whilst the car was being serviced I called Westerly...cont

Service

Everything was well organised and ran smoothly. All paperwork was explained and the staff were helpful and friendly.

Service

Now it is Marshall's they are far better than Ridgeway your previous dealers

Service

Customer service very accommodating.

Service

perfect level of service as usual. I thought the video idea of the underside of the car was really clever and useful.

Service

The staff were friendly and efficient and the work was carried out promptly. The car was returned clean, inside and out. The only issue is that parking at Marshall's service centre is always in demand so it can be difficult to park.

Service

Efficient and friendly service. did exactly what I expected

Service

Very helpful and professional.

Service

Because my problem was solved quickly and efficiently

Service

They explained what they were going to do, contacted me to confirm prices and get my go ahead and had the car ready for me earlier than expected. They also provided a courtesy car and cleaned my car inside and out.

Service

Able to book the vehicle at a convienent time, quick reception and service completed on time

Service

Turned around the car in a morning. Cleaned it too.

Service

Vehicle was booked in @ short notice over s holiday weekend. New tyres fitted & vehicle returned valeted & washed.

Service

No problems experienced

Service

I requested a vehicle health check at fairly short notice as I had to make an unexpected long journey in potentially bad weather. This was all arranged and carried out at a convenient time.

Service

Efficient and effective

Service

everything was handled with the least hassle to me.

Service

Efficient and polite

Service

Comprehensive examination and service (+MOT) carried out in record time.

Service

Based on my last visit i found the staff very helpful and even bumped into an old work colleague i had not seen in over 15 years.

Service

The experience was massively impacted by the additional work identified and the doubts it raises about the quality of the vehicle.

Service

Safety recall. Fixed on first visit.

Service

Friendly efficient service especially from Katie!

Service

Everything went very smoothly

Service

As I booked the job in to wait for the it to be completed, it was done well with in the time quoted .All staff very polite .

Service

The work was carried out on the next working day

Service

They did everything I asked, where accommodating, polite and courteous. I was kept informed, Dropped off and picked up on time. 10/10

Service

Great service

Service

Exhaust is still faulty

Service

Marshall Bournemouth always give a prompt, courteous and professional service

Service

great service from booking the car in, follow up calls to confirm location, meet & greet and provide courtesy car, video text of my car visit. very polite & helpful all round, + a free car wash.

Service

I have always found the staff staff go that extra mile to give customer satisfaction.

Service

As above, had they not been able to repair the car it would have been a major inconvenience to me as I was collecting a relative whom cannot fly

Service

Since purchasing my first BMW I have always had my cars looked after by this garage through all the different changes of ownership.

Service

Customer service has always been good. Your well looked after. Replacement parts are expensive though.

Service

Service personnel were knowledgeable and spent time explaining what their collegues would be looking for during the service.

Service

Everything was done as promised.

Service

Everything efficiently done

Service

Everyone kept their word ref timings etc

Service

The work carried out was perfect.

Service

Vehicle picked up from home and returned saving me time and inconvenience

Service

Very proactive in service requirements. Good facilities for waiting, and on time work.

Service

still waiting for an answer to the question and quote for upgrade to idriveI understand that you can retro fir the satnav I dont have one on my car

Service

I was attended to promptly and very efficiently.

Service

The whoe team lead by Guy are superb Matt is also a dream to deal with

Service

The day of the service was fine and the work was completed satisfactorily.

Service

Its come back running smoother than before.

Service

Good comms form you

Service

They did everything they said they were going to do and kept me fully informed

Service

Service and warranty updates done. Warning light and hesitancy resolved. Problem with service plan dealt with professionally

Service

Done as promised

Service

Everything sorted.

Service

Great service

Service

No complaints, coffee and wifi what more could you need

Service

Problem not fixed initially. I picked up car and was told it was fixed. I had returned a hire car at this point. Drove 1 Min down the road and discovered problem worse than before (washer jets not operating at all). I had to return to get fixed again

Service

Following a few phone calls to various departments and bmw assist, they provided a hire car and the workshop sorted out the problem efficiently.

Service

All the staff are so friendly and helpful, especially Paul ( the meeter / greeter ).

Service

They Always give me excellent service

Service

Great service

Service

A corner of our new car was damaged when it was parked, this was very disappoint for us but it now looks like new.

Service

For all the reasons I have stated above. The staff go above and beyond to be of assistance.

Service

All very professional but still customer focused and relaxed.

Sales

Excellent customer relations in a very pleasant showroom. Efficient handling of paperwork and courteous service throughout

Sales

Excellent dealer

Sales

Excellent experience

Sales

Everything was perfect loved the car exactly how I wanted it!

Sales

Staff both James Dillon and Rob Butler were very friendly and helpful

Sales

Very helpful and knowledgeable salesman. I’ve purchased from this dealership before but not this salesman. He was great. Nothing was too much trouble.

Sales

I dealt with Ms Katrina Moores who I found to be very professional yet friendly. She had a complete understanding of the cars and services. On collection of the car I was very impressed in the way the hand over took place.....a first!!

Sales

A very pleasing experience made to feel special

Sales

Complete support throughout the buying process. Our salesperson was friendly and knowledgable, providing different options to suit us. The whole process was directed to our personal requirements.

Sales

Nothing to complain about!! There was a slight ding in the car but the sales adviser confirmed straight away it would be taken care of.

Sales

Friendly, unpressurised level of service.

Sales

Adam let us pick the car up at 8am in the morning & was very thorough when going through all the paperwork etc. He even phoned me the next day ( a Sunday!) to see if we were enjoying the car!

Sales

Sales person was helpful, non pushy and concise.

Sales

Salesman very knowledgeable and helpful. (David Sawyer)

Sales

Was helped to find the perfect car & looked after all the way through to delivery

Sales

Driving away 5 minutes later being told that colour/spec car no longer available even after deposit paid and agreement signed. The dealer dodged the 3 year free service offer and had to prove by SCREEN SHOTS ETC ! Salesman worked hard to rectify

Sales

The sales executive was very efficient and knowledgeable about the product and gave very good customer service

Sales

I was well looked after and everything was completed accurately in a very short period of time during a period that is traditionally one of the busiest times for new car sales.

Sales

Car was missing a handbook and still waiting for one to be provided. Chased the dealer today.

Sales

Great experience from super team, this is the second car purchased from Marshall’s and I am sure i’ll be back. Recommended 2 friends to Marshall and we all picked up our cars on the same day, the team went the extra mile to accommodate us all.