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I wanted to try and arrange a test drive of an M3 at the same time. The aftersales director had the car. I mentioned to the service team I was a little annoyed about customers coming second. I was told someone would call. Nothing.
Everything went according to plan and staff I encountered were all friendly and efficient
need more attention to detail and should endeavour to always ring customers back when meant to, thisdoes not always happen.
The car was returned fully serviced and with its first MOT
I waited for the car and the MOT was completed on time as advised.
Kept informed throughout the process.
I paid a lot of money to have my car serviced at Marshall BMW and when the oil level light came on to say the level was too high I was told there would be a further £100 charge to have it rectified.There was damage to one of my alloy wheels.
See above. The only positive experience I've had with the dealership since it was taken over was when the manager called me to address the extremely poor experience I had trying to book my car in for its MOT and service
Car was dealt with in the timecsale as I needed to get to cardiff
From start to finish no problems very smooth and I loved the video link
Could make it easier to speak to someone, maybe have more people answer the phones
Car was serviced quickly and my expectations were well managed.
Everything done, checked and car cleaned
cont...I advised that BMW website had identified my vehicle by number plate so would know that it is only 1 year old?I was then informed the service is £340. somewhat unhappy I left the car. Whilst the car was being serviced I called Westerly...cont
Everything was well organised and ran smoothly. All paperwork was explained and the staff were helpful and friendly.
Now it is Marshall's they are far better than Ridgeway your previous dealers
Customer service very accommodating.
perfect level of service as usual. I thought the video idea of the underside of the car was really clever and useful.
The staff were friendly and efficient and the work was carried out promptly. The car was returned clean, inside and out. The only issue is that parking at Marshall's service centre is always in demand so it can be difficult to park.
Efficient and friendly service. did exactly what I expected
Very helpful and professional.
Because my problem was solved quickly and efficiently
They explained what they were going to do, contacted me to confirm prices and get my go ahead and had the car ready for me earlier than expected. They also provided a courtesy car and cleaned my car inside and out.
Able to book the vehicle at a convienent time, quick reception and service completed on time
Turned around the car in a morning. Cleaned it too.
Vehicle was booked in @ short notice over s holiday weekend. New tyres fitted & vehicle returned valeted & washed.
No problems experienced
I requested a vehicle health check at fairly short notice as I had to make an unexpected long journey in potentially bad weather. This was all arranged and carried out at a convenient time.
Efficient and effective
everything was handled with the least hassle to me.
Efficient and polite
Comprehensive examination and service (+MOT) carried out in record time.
Based on my last visit i found the staff very helpful and even bumped into an old work colleague i had not seen in over 15 years.
The experience was massively impacted by the additional work identified and the doubts it raises about the quality of the vehicle.
Safety recall. Fixed on first visit.
Friendly efficient service especially from Katie!
Everything went very smoothly
As I booked the job in to wait for the it to be completed, it was done well with in the time quoted .All staff very polite .
The work was carried out on the next working day
They did everything I asked, where accommodating, polite and courteous. I was kept informed, Dropped off and picked up on time. 10/10
Exhaust is still faulty
Marshall Bournemouth always give a prompt, courteous and professional service
great service from booking the car in, follow up calls to confirm location, meet & greet and provide courtesy car, video text of my car visit. very polite & helpful all round, + a free car wash.
I have always found the staff staff go that extra mile to give customer satisfaction.
As above, had they not been able to repair the car it would have been a major inconvenience to me as I was collecting a relative whom cannot fly
Since purchasing my first BMW I have always had my cars looked after by this garage through all the different changes of ownership.
Customer service has always been good. Your well looked after. Replacement parts are expensive though.
Service personnel were knowledgeable and spent time explaining what their collegues would be looking for during the service.
Everything was done as promised.
Everything efficiently done
Everyone kept their word ref timings etc
The work carried out was perfect.
Vehicle picked up from home and returned saving me time and inconvenience
Very proactive in service requirements. Good facilities for waiting, and on time work.
still waiting for an answer to the question and quote for upgrade to idriveI understand that you can retro fir the satnav I dont have one on my car
I was attended to promptly and very efficiently.
The whoe team lead by Guy are superb Matt is also a dream to deal with
The day of the service was fine and the work was completed satisfactorily.
Its come back running smoother than before.
Good comms form you
They did everything they said they were going to do and kept me fully informed
Service and warranty updates done. Warning light and hesitancy resolved. Problem with service plan dealt with professionally
Done as promised
No complaints, coffee and wifi what more could you need
Problem not fixed initially. I picked up car and was told it was fixed. I had returned a hire car at this point. Drove 1 Min down the road and discovered problem worse than before (washer jets not operating at all). I had to return to get fixed again
Following a few phone calls to various departments and bmw assist, they provided a hire car and the workshop sorted out the problem efficiently.
All the staff are so friendly and helpful, especially Paul ( the meeter / greeter ).
They Always give me excellent service
A corner of our new car was damaged when it was parked, this was very disappoint for us but it now looks like new.
For all the reasons I have stated above. The staff go above and beyond to be of assistance.
All very professional but still customer focused and relaxed.
Excellent customer relations in a very pleasant showroom. Efficient handling of paperwork and courteous service throughout
Everything was perfect loved the car exactly how I wanted it!
Staff both James Dillon and Rob Butler were very friendly and helpful
Very helpful and knowledgeable salesman. Ive purchased from this dealership before but not this salesman. He was great. Nothing was too much trouble.
I dealt with Ms Katrina Moores who I found to be very professional yet friendly. She had a complete understanding of the cars and services. On collection of the car I was very impressed in the way the hand over took place.....a first!!
A very pleasing experience made to feel special
Complete support throughout the buying process. Our salesperson was friendly and knowledgable, providing different options to suit us. The whole process was directed to our personal requirements.
Nothing to complain about!! There was a slight ding in the car but the sales adviser confirmed straight away it would be taken care of.
Friendly, unpressurised level of service.
Adam let us pick the car up at 8am in the morning & was very thorough when going through all the paperwork etc. He even phoned me the next day ( a Sunday!) to see if we were enjoying the car!
Sales person was helpful, non pushy and concise.
Salesman very knowledgeable and helpful. (David Sawyer)
Was helped to find the perfect car & looked after all the way through to delivery
Driving away 5 minutes later being told that colour/spec car no longer available even after deposit paid and agreement signed. The dealer dodged the 3 year free service offer and had to prove by SCREEN SHOTS ETC ! Salesman worked hard to rectify
The sales executive was very efficient and knowledgeable about the product and gave very good customer service
I was well looked after and everything was completed accurately in a very short period of time during a period that is traditionally one of the busiest times for new car sales.
Car was missing a handbook and still waiting for one to be provided. Chased the dealer today.
Great experience from super team, this is the second car purchased from Marshalls and I am sure ill be back. Recommended 2 friends to Marshall and we all picked up our cars on the same day, the team went the extra mile to accommodate us all.