Working as part of a team and reporting to the Service Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly.

Responsibilities

• Assist customers with arranging vehicle servicing appointments

• Manage courtesy car bookings

• Ensure the customer database is updated and accurate based on service activity

• Contribute to a department marketing strategy to promote all products and services

• Plan ahead and manage time effectively to ensure all tasks are achieved

• Greet customers and visitors promptly, courteously and professionally

• Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives

• Maximise service department profitability through the use of professional sales techniques

• Maximising customer awareness of all available workshop services

Required Skills and Experience

Ideally you would have some experience in a similar Service Advisor role in a franchised dealership, although we will consider individuals with other customer service and administration experience. In addition to your experience, you will demonstrate the following: 

• Previous main dealership experience essential - VAG experience ideal

• Outstanding communication and customer service skills

• Excellent organisation and time management skills with the ability to work to deadlines

• Intermediate IT skills with the ability to learn new systems quickly

• A commitment to the Marshall Values of People, Customers, Integrity and Innovation

To apply, please visit https://www.careers.marshall.co.uk/e/careers/positions/c0N9M0c-fkIA3W0Z6UTd-O